Charity Shop Sales Assistant — Service & Flex Hours

Salvation Army Trading Co. Ltd.; Dudley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A charitable retail organization is seeking a Sales Assistant to support the Shop Manager and volunteers. You will assist customers, maintain visual standards, and promote Gift Aid. Ideal candidates will have a positive attitude and excellent customer service skills. The role is rewarding and combines community support with a friendly work environment. Flexible shift hours from Monday to Saturday with opportunities for personal growth and community impact.

Benefits

Virtual GP service

Fantastic pension scheme

Starting holiday entitlement of 26 days plus bank holidays

Qualifications

• Customer-focused experience in paid or voluntary roles.
• Hands-on and enthusiastic attitude.
• Interest in environment and sustainability.

Responsibilities

• Help maintain visual merchandising standards.
• Assist customers throughout their visit.
• Promote Gift Aid benefits to customers.
• Complete paperwork including cashing up.
• Encourage training of volunteers.
• Sort and prepare donated stock.
• Travel to other shops if needed.
• Support health and safety procedures.
• Manage shop and volunteers in Manager's absence.

Skills

Excellent customer service skills

Positive attitude

Resilience

Adaptability

Engaging personality

Job description

A charitable retail organization is seeking a Sales Assistant to support the Shop Manager and volunteers. You will assist customers, maintain visual standards, and promote Gift Aid. Ideal candidates will have a positive attitude and excellent customer service skills. The role is rewarding and combines community support with a friendly work environment. Flexible shift hours from Monday to Saturday with opportunities for personal growth and community impact.