Charity Shop Manager: Lead Sales & Volunteers

Everpool Recruitment; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity organization in the United Kingdom is seeking a passionate Shop Manager to lead their busy store. This role involves driving sales, enhancing customer experience, and managing a dedicated team. Ideal candidates will have retail management experience, particularly in charity or fashion, excellent communication skills, and a genuine passion for community causes. The position offers impactful work with various benefits, including staff discounts and a generous pension plan.

Benefits

A rewarding role with real impact

Training and support from an experienced team

Opportunities to develop skills

Staff discount and holiday allowance

25 days holiday + bank holiday allowance

Generous pension (8% contribution)

Discounts through Blue Light Card

Life assurance

Bupa health cashback plan

Free and discounted tickets for events

Qualifications

• Retail management experience ideally in a charity or fashion environment.
• Excellent communication and organisational skills.
• A passion for our cause and the community.
• Ability to work flexibly, including some weekends.

Responsibilities

• Manage day‑to‑day shop operations.
• Lead, motivate, and train a team of volunteers.
• Drive donations and deliver excellent customer service.
• Maintain high visual merchandising and housekeeping standards.
• Monitor financial performance and meet sales targets.
• Foster a creative shop environment.
• Manage the team to maximise income from Gift Aid.

Skills

Retail management experience

Excellent communication skills

Organisational skills

Passion for the cause

Flexibility to work weekends

Job description

A leading charity organization in the United Kingdom is seeking a passionate Shop Manager to lead their busy store. This role involves driving sales, enhancing customer experience, and managing a dedicated team. Ideal candidates will have retail management experience, particularly in charity or fashion, excellent communication skills, and a genuine passion for community causes. The position offers impactful work with various benefits, including staff discounts and a generous pension plan.