Charity Shop Manager

The Salvation Army; Worthing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading charity organization is seeking an experienced Charity Shop Manager to oversee two charity shops in Worthing and Lancing. The role involves managing day-to-day operations, leading a team of volunteers, and ensuring the shops deliver quality goods to the community. The ideal candidate will have strong customer service skills, experience in retail management, and the ability to manage budgets effectively. Competitive salary and opportunity to make a significant impact in the local community.

Qualifications

• Experience in a charity shop or similar retail environment.
• Proven skills in managing operational budgets effectively.
• Ability to lead and inspire a team of volunteers.

Responsibilities

• Manage all operational activities of the charity shops.
• Ensure effective pricing and presentation of stock.
• Lead and develop volunteer recruitment initiatives.

Skills

Customer service skills

Operational management

Team leadership

Financial reporting

Task prioritization

Job description

An exciting opportunity has arisen to appoint an experienced Charity Shop Manager to oversee our two charity shops: one shop located in Worthing and the other in nearby Lancing. Both shops serve their local community, providing decent, quality goods at reasonable prices and supporting the wider mission of The Salvation Army in the Worthing area.

Responsibilities

• Manage all aspects of the operational activities of the shops
• Ensure the effective pricing of stock
• Ensure the attractive visual presentation of the shops
• Ensure that the shops are stocked with sellable items to deliver continuous sales revenues
• Lead and role model excellent customer service to deliver sales and missional objectives
• Lead and manage a team of volunteers and two employed van drivers/shop assistants, leading on volunteer recruitment for the shops
• Promote an understanding of our mission to customers, employees/volunteers and other relevant local agencies

Qualifications

• Manage the shops costs within the agreed operational budget
• Good experience of working successfully in a similar job role
• Strong demonstrable customer services skills
• Proven experience of improving operational activities to enhance the delivery of relevant objectives
• Demonstrable ability to record and monitor financial data and deliver standard reports as required
• Good, demonstrable ability to plan, organise and prioritise tasks effectively meet objectives and time scales with minimal supervision