Change Management Specialist

Berkeley Square IT; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT company is seeking an experienced Change Management Specialist in Milton Keynes. This shift-based role requires oversight of approved changes and the ability to manage incidents effectively. Ideal candidates will demonstrate strong analytical capabilities, clear communication with senior management, and a solid understanding of agile and cloud technologies. A dynamic work environment is anticipated, with a shift pattern across days and nights.

Qualifications

• Experience in Change Management and governance.
• Ability to manage incidents and provide live updates.
• Strong understanding of technical and service logical flows.

Responsibilities

• Ensure Change Governance is upheld.
• Handle Emergency Change Scheduling and Approval.
• Act as a central communication point for changes.

Skills

Independent working capabilities

Analytical thinking

Clear communication

Ownership of situations

Understanding of Agile fundamentals

Job description

Overview

Change Management Specialist - Shift work and Flex working

My client is seeking an experienced Change Controller to join their growing team in change risk and governance.

As the Change Controller you will be directly accountable for the oversight of all approved changes 24x7 and will take ownership.

You will be a central point of engagement, embedded within the Command Centre reporting into a Shift Manager to ensure the team continue to Support Production processes through Change and Incident Management.

The difference you’ll make

• Ensuring Change Governance is upheld.
• Emergency Change Scheduling and Approval inclusive of Attendance to Change Boards.
• Central Communication point with the ability to provide a Live status update.
• Ability to Pause all changes in co-ordination with Incident manager.
• Commander for high profile changes inclusive of joining planning sessions to ensure milestones are being met.
• Embedded into the Command Centre processes for Peace times. (Event Management), inclusive of Implement Maintenance windows.

What you’ll bring

• Capability to work independently with an Analytical approach and dynamic thinking whilst embedded into a Shift team.
• Understanding of Technical and Service Logical flows.
• Capacity to communicate clearly and concisely with Senior Management.
• Ability to take ownership of situations and manage them through to conclusion.
• Agile Fundamentals - including understanding of Cloud technologies and continuous deployment lifecycle.

It would also be nice for you to have

• A sound operations environment understanding. (Major incident, Event Management and Analytics).
• ITIL Change Management.
• Previous Banking experience.

This role is based in Milton Keynes and you will be expected to spend 40% of your time in this office.

This role is a shift-based role in a department that continues to evolve.

Shift pattern

• Shift Pattern is on a 4-week cycle, shifts are 07:30 20:00 Days and 19:30 08:00 nights
• Shifts are 2 x days and 2 x nights then 4 off then repeating