Change & Engagement Officer

Luton Borough Council; Luton; On-site; GBP 39,000 - 42,000; Full time

Job summary

A local council in the United Kingdom is seeking a Change & Engagement Officer to lead transformation efforts. The role involves developing change management plans, engaging with stakeholders, and translating complex information clearly. Ideal candidates will have strong communication skills, a passion for guiding others through change, and a collaborative mindset. This fixed-term position offers competitive benefits and flexible working arrangements.

Benefits

25 to 32 days’ annual leave

Buying annual leave scheme

Career Pathways

Pension scheme

Generous relocation package

Employee Assistance Programme

Flexible working options

Unlimited access to development courses

Staff offers

Arriva Travel Club

Qualifications

• Ability to engage people and explain complex ideas clearly.
• Experience in change management methodologies.
• Comfortable working collaboratively across services.

Responsibilities

• Developing and implementing change management plans.
• Creating communication strategies for stakeholders.
• Leading engagement activities for support during transitions.
• Translating complex information into clear messages.
• Building relationships and securing buy-in across the organization.

Skills

Confident communication

Engagement skills

Collaboration

Complex problem-solving

Job description

About The Job

Salary: £39,152 - £41,771 a year

Hours per week: 37

Contract type: Fixed term 12 months

This position is available as a secondment opportunity for 12 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.

Luton Council is embarking on an ambitious programme of transformation – and we’re looking for a dynamic Change & Engagement Officer to help us bring our vision to life.

In this pivotal role, you’ll work closely with our Business Change Manager and Head of Transformation to design and deliver effective change management plans that support our organisation‑wide programmes. You’ll play a key part in ensuring that colleagues, stakeholders and residents understand, connect with and feel supported through the changes ahead.

What You’ll Be Doing

• Developing and implementing clear, robust change management plans that guide staff and services through transformation.
• Creating and delivering engaging, accessible communication strategies that use plain language and a range of channels – from digital content to face‑to‑face briefings.
• Planning and leading effective engagement activities such as staff sessions, workshops, roadshows, surveys and forums to build understanding, gather insight and foster support for change.
• Translating complex information into compelling, easy‑to‑understand messages for diverse audiences including staff, managers, senior leaders, members, partners and residents.
• Using recognised change management approaches (such as ADKAR) to support individuals and teams as they adopt new processes, systems and ways of working.
• Building trusted relationships across all levels of the organisation, securing buy‑in and influencing positive behavioural change.
• Acting as a champion for transformation, helping embed cultural change and new ways of working.

Please note this role does not attract sponsorship.

About You

You’ll be a confident communicator with a natural ability to engage people, explain complex ideas clearly and bring others with you on the journey. You’ll understand what good change management looks like and be comfortable working collaboratively across services, balancing multiple priorities and supporting others through periods of transition.

If you’re passionate about helping people navigate change, shaping how an organisation communicates and driving positive transformation, then we’d love to hear from you.

Why join us?

At Luton Council, your work will make a real difference to our staff, our residents and the future of our town. You’ll join a supportive team committed to innovation, continuous improvement and creating the best possible outcomes for our communities.

Apply today and help shape the future of Luton.

About Us

Our ambitious Luton 2040 Vision – that no‑one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Application Process

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part‑time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel

How To Apply

We understand that job applications take time and effort, but a high‑quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply