Change, Configuration & Release Analyst

Northgate Public Services; Tees Valley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global tech solutions provider is seeking a Change Configuration and Release Analyst in Tees Valley. This hybrid role involves managing IT changes, assessing risks, and promoting best practices. Candidates should have strong stakeholder engagement skills and proficiency in Microsoft Excel. The company offers a competitive benefits package including medical cover, generous holiday, and pension contributions.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Experience in release analysis or change analysis is desirable.
• Knowledge of ITIL methodology and Service Delivery processes.

Responsibilities

• Review and validate change requests and impact assessments.
• Host and document change-related calls.
• Coordinate with internal teams and external departments.
• Track and manage changes through their lifecycle.
• Conduct release analysis to assess readiness, dependencies, and risk before deployment.
• Provide guidance, training, and process improvements.

Skills

Strong stakeholder engagement and customer-facing experience

Proficiency in Microsoft Excel

Eligible for UK Security Clearance and NPPV3

Education

ITIL v4 Certification

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

Join our IT Service Delivery Department at NECSWS as a Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.

This role is working on a hybrid basis from Hartlepool.

You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.

Key Responsibilities

• Review and validate change requests and impact assessments.
• Host and document change-related calls.
• Coordinate with internal teams and external departments.
• Track and manage changes through their lifecycle.
• Conduct release analysis to assess readiness, dependencies, and risk before deployment.
• Provide guidance, training, and process improvements.

Qualifications

Skills & Experience

Essential

• Strong stakeholder engagement and customer-facing experience.
• Proficiency in Microsoft Excel (data analysis desirable).
• Eligible for UK Security Clearance and NPPV3

Desirable

• Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.
• Knowledge of ITIL methodology and Service Delivery processes.
• ITIL v4 Certified

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.