Chailey Clinical Services Receptionist

NHS; Lewes; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking a part time administrative support for its Chailey Clinical Services team. The role involves managing health records, providing excellent customer service, and supporting the outpatient team. Candidates should possess strong communication skills, familiarity with Microsoft Office, and experience in a healthcare setting. Opportunities for personal development within a supportive environment are available.

Benefits

Excellent training and development opportunities

Flexible working options

Supportive work environment

Qualifications

• Experience in handling sensitive and confidential information.
• Dealt directly with customers and patients.
• Experience working within the NHS or a similar healthcare setting.

Responsibilities

• Provide administrative support to the outpatient team.
• Ensure compliance with NHS policies and procedures.
• Manage health records and requests.

Skills

Ability to communicate clearly

Ability to work under pressure

Ability to work in a team

Education

Educated to GSCE level or equivalent

Tools

Microsoft Word

Excel

Outlook email

Job description

An exciting opportunity has arisen to support Chailey Clinical Services Reception Team.

This is a diverse role allowing you to develop a range of different skills and participate within a multidisciplinary team.

Chailey offers specialised care for individuals with Neurodisabilities and offers supports the Chailey Heritage Foundation School.

This is a Part Time Band 3 Role working 2 days a week Monday and Wednesday 08:30- 16:30.

You will work alongside other admin staff and reception team to provide an excellent customer service to our service users and families.

Overview

The main duty of this role is to be the first point of contact for all patients entering Chailey Clinical Services. You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive manner, handling in person telephone and email enquiries, booking of rooms for internal and external visitors, supporting the admin team with admin tasks and making sure excellent care is provided to all users and staff members.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients\' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values -- Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence -- guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

a) Provide an administrative and clerical function to support the Outpatient team in respect of any requests to do with Health records; this can include Archiving and Subject Access Requests.

b) Comply with Sussex Community NHS Foundation Trust and Chailey Clinical Services agreed policies and procedures.

c) To participate in annual reviews and regular Supervisions.

d) To ensure all Mandatory and Statutory training is up to date in line with Sussex Community NHS Foundation Trust policy.

Person Specification

Qualifications

• Educated to GSCE level or equivalent
• Knowledge of Microsoft Word, Excel and Outlook email

Skills and Knowledge

• Ability to communicate clearly and appropriately with patients, NHS staff at all levels, and members of the public, both face-to-face and on the telephone
• Ability to work under pressure and deal with conflicting demands
• Ability to work both as part of a team and independently.

Experience

• Dealt directly with customers, patients and members of the public
• Communicating effectively with a diverse range of people
• Handling personally or commercially sensitive information
• Experience working within the NHS or a similar healthcare setting

Other Requirements

• An understanding of the principles of equal opportunities in relation to staff and patients
• Ability to work both as part of a team and independently
• Awareness of Data Protection and confidentiality
• Willingness to be adaptable, willing and flexible with working hours should delivery of service require this on occasions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Team Lead - Chailey Clinical Services Outpatients

£24,937 to £26,598 a year pro rata