Certification Support Specialist - Remote/Hybrid

Socotec; East Kilbride; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

SOCOTEC UK is seeking a proactive Certification Support Coordinator to join our certification team. You will coordinate certification projects, support clients and colleagues, and maintain accurate records across CRM and documentation systems.

The role emphasizes strong organisational skills, meticulous attention to detail, and the ability to communicate clearly with manufacturers and industry professionals throughout the certification process.

Qualifications

• Excellent organisational and time management skills with the ability to prioritise multiple projects and deadlines.
• Excellent written and verbal communication skills with a confident, professional telephone manner and strong customer service focus.
• High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and SharePoint).
• Experience using CRM systems, with the ability to maintain accurate client, sales and project records.
• Excellent attention to detail, particularly when managing controlled documentation, certificates, sampling reports and certification labels.

Responsibilities

• Support external sales activity, including proactive contact with existing and prospective clients, follow-up of opportunities and accurate recording of activity within the company CRM system.
• Provide general administrative support to the Certification Department, helping to ensure the efficient day-to-day management of certification activities.
• Order certification labels and coordinate their accurate and timely dispatch to clients, maintaining appropriate records of orders and distribution.
• Set up certification project folders and ensure all relevant project documentation is in place, complete and correctly filed.
• Assist with the arrangement of travel and accommodation for Certification Officers undertaking sampling visits and audits.
• Coordinate internal communications between the Certification Team and other departments in relation to sampling reports and associated project requirements.
• Assist with general departmental administration including filing, archiving, CRM updates and database maintenance.
• Coordinate client visits by booking meeting rooms, arranging visitor access and ordering refreshments and lunches where required.
• Issue signed final sampling reports and certification certificates to clients, ensuring all associated documentation has been completed and correctly archived.
• Maintain accurate client and project information within company management systems, including the CRM and other departmental software.
• Contribute to continuous improvement initiatives aimed at enhancing departmental efficiency, client experience and commercial effectiveness.
• Undertake any other duties appropriate to the role.

Skills

Communication skills

Organisational skills

Time management

CRM systems

Microsoft Office

Attention to detail

Team collaboration

Tools

CRM software

SharePoint

Job description

SOCOTEC UK is seeking a proactive Certification Support Coordinator to join our certification team. You will coordinate certification projects, support clients and colleagues, and maintain accurate records across CRM and documentation systems.

The role emphasizes strong organisational skills, meticulous attention to detail, and the ability to communicate clearly with manufacturers and industry professionals throughout the certification process.