Certification Support & Sales Admin (Remote/Hybrid)

Socotec Uk & Ireland; Glasgow; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

SOCOTEC UK is recruiting a Certification Support Coordinator to provide administrative, client and sales support to the Certification Department. You will manage project records, arrange documentation and labels, assist with auditing logistics, and help with client engagement through the CRM system.

The role requires excellent organisational skills, strong communication, and proficiency in Microsoft Office. Hybrid working options are available with comprehensive training and growth opportunities.

Qualifications

• Excellent organisational and time management skills.
• Excellent written and verbal communication with a professional telephone manner.
• High level of proficiency in Microsoft Office Suite.
• Experience using CRM systems and maintaining accurate client, sales and project records.
• Excellent attention to detail in documentation, certificates, sampling reports and certification labels.
• Ability to work independently while contributing within a multidisciplinary team.
• Confidentiality and integrity in handling sensitive information.
• Good IT skills to learn business management and certification software.
• Awareness of Health & Safety requirements in office and laboratory environments.

Responsibilities

• Support external sales activity, including proactive contact with existing and prospective clients, and accurate recording of activity in the CRM system.
• Provide general administrative support to the Certification Department and manage day-to-day certification activities.
• Order certification labels and coordinate dispatch to clients with proper records.
• Set up project folders and ensure all relevant documentation is complete and filed.
• Assist with travel and accommodation arrangements for sampling visits and audits.
• Coordinate internal communications between the Certification Team and other departments for sampling reports and project requirements.
• Maintain CRM and other departmental software with accurate client and project data.
• Organise client visits by booking meeting rooms and providing visitor access and refreshments.
• Issue signed final sampling reports and certification certificates with complete documentation.
• Contribute to continuous improvement initiatives to enhance efficiency and client experience.

Skills

CRM experience

Excellent communication

Time management

Attention to detail

MS Office

Tools

CRM system

Microsoft Office

SharePoint

Job description

SOCOTEC UK is recruiting a Certification Support Coordinator to provide administrative, client and sales support to the Certification Department. You will manage project records, arrange documentation and labels, assist with auditing logistics, and help with client engagement through the CRM system.

The role requires excellent organisational skills, strong communication, and proficiency in Microsoft Office. Hybrid working options are available with comprehensive training and growth opportunities.