Certification Support Coordinator

Socotec Uk & Ireland; Glasgow; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

SOCOTEC UK is recruiting a Certification Support Coordinator to provide administrative, client and sales support to the Certification Department. You will manage project records, arrange documentation and labels, assist with auditing logistics, and help with client engagement through the CRM system.

The role requires excellent organisational skills, strong communication, and proficiency in Microsoft Office. Hybrid working options are available with comprehensive training and growth opportunities.

Qualifications

• Excellent organisational and time management skills.
• Excellent written and verbal communication with a professional telephone manner.
• High level of proficiency in Microsoft Office Suite.
• Experience using CRM systems and maintaining accurate client, sales and project records.
• Excellent attention to detail in documentation, certificates, sampling reports and certification labels.
• Ability to work independently while contributing within a multidisciplinary team.
• Confidentiality and integrity in handling sensitive information.
• Good IT skills to learn business management and certification software.
• Awareness of Health & Safety requirements in office and laboratory environments.

Responsibilities

• Support external sales activity, including proactive contact with existing and prospective clients, and accurate recording of activity in the CRM system.
• Provide general administrative support to the Certification Department and manage day-to-day certification activities.
• Order certification labels and coordinate dispatch to clients with proper records.
• Set up project folders and ensure all relevant documentation is complete and filed.
• Assist with travel and accommodation arrangements for sampling visits and audits.
• Coordinate internal communications between the Certification Team and other departments for sampling reports and project requirements.
• Maintain CRM and other departmental software with accurate client and project data.
• Organise client visits by booking meeting rooms and providing visitor access and refreshments.
• Issue signed final sampling reports and certification certificates with complete documentation.
• Contribute to continuous improvement initiatives to enhance efficiency and client experience.

Skills

CRM experience

Excellent communication

Time management

Attention to detail

MS Office

Tools

CRM system

Microsoft Office

SharePoint

Job description

Job Description

As a Certification Support Coordinator at United Kingdom Testing & Certification (UKTC), you will provide comprehensive administrative, client and sales support to the Certification Department. You will play a key role in supporting the day-to-day delivery of certification projects by maintaining accurate project records, coordinating documentation and certification labels, assisting with sampling and audit arrangements, and providing proactive support to existing and prospective clients. The role will also support external sales activity through client engagement and effective use of the company CRM system, helping the department deliver an efficient, professional and responsive service.

Key Responsibilities:

• Support external sales activity, including proactive contact with existing and prospective clients, follow-up of opportunities and accurate recording of activity within the company CRM system.
• Provide general administrative support to the Certification Department, helping to ensure the efficient day-to-day management of certification activities.
• Order certification labels and coordinate their accurate and timely dispatch to clients, maintaining appropriate records of orders and distribution.
• Set up certification project folders and ensure all relevant project documentation is in place, complete and correctly filed.
• Assist with the arrangement of travel and accommodation for Certification Officers undertaking sampling visits and audits.
• Coordinate internal communications between the Certification Team and other departments in relation to sampling reports and associated project requirements.
• Assist with general departmental administration including filing, archiving, CRM updates and database maintenance.
• Coordinate client visits by booking meeting rooms, arranging visitor access and ordering refreshments and lunches where required.
• Issue signed final sampling reports and certification certificates to clients, ensuring all associated documentation has been completed and correctly archived.
• Maintain accurate client and project information within company management systems, including the CRM and other departmental software.
• Contribute to continuous improvement initiatives aimed at enhancing departmental efficiency, client experience and commercial effectiveness.
• Undertake any other duties appropriate to the role.

Qualifications

Essential Requirements:

• Excellent organisational and time management skills with the ability to prioritise multiple projects and deadlines.
• Excellent written and verbal communication skills with a confident, professional telephone manner and strong customer service focus.
• High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and SharePoint).
• Experience using CRM systems, with the ability to maintain accurate client, sales and project records.
• Excellent attention to detail, particularly when managing controlled documentation, certificates, sampling reports and certification labels.
• Ability to work independently whilst contributing effectively within a multidisciplinary team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Good IT skills with the ability to learn and use business management and certification software.
• Awareness of Health & Safety requirements within an office and laboratory environment.

Desirable Skills:

• Experience working within a certification, testing, engineering, construction or compliance environment.
• Experience in telesales, outbound client engagement, lead generation or sales support.
• Familiarity with CRM, document management and controlled certification systems.

Essential personal attributes:

• Calm and professional under pressure.
• Highly organised with excellent planning and coordination skills.
• Confident and professional when communicating with clients by telephone, email and in person.
• Commercially aware, with the confidence to proactively engage clients and support sales activity.
• High personal accountability and a strong sense of ownership.
• Proactive, self-motivated and able to identify priorities without close supervision.
• Detail conscious with a high awareness of the importance of accuracy and document control.
• Demonstrates commitment to impartiality, integrity and ethical conduct.

Additional Information

Why SOCOTEC?

Join a thriving community of over 2,000 industry professionals who are passionate about making a real difference. At SOCOTEC UK, we're not just delivering services - we're shaping the future of testing, inspection, and certification across the nation.

What sets us apart? Our people. We've built our reputation on attracting exceptional talent like you and empowering them to deliver excellence at every turn. Our comprehensive range of TIC services means you'll have the opportunity to work on diverse, challenging projects that truly matter.

In this role, you won't just be another employee - you'll be a key player in our continued success story. Your expertise will directly contribute to our mission of building a safer, more sustainable world, while you grow your career alongside some of the industry's finest professionals.

Your Career, Your Way

Build a traditional career path or explore opportunities across multiple disciplines - all within SOCOTEC. Your choice, your direction.

Work Your Way

Local, national, or global projects. Office-based, remote, or hybrid. We offer the flexibility that empowers you to perform at your best.

Committed to Your Growth

From day one, you'll have access to comprehensive training, mentorship, and development programs. We support every step of your professional journey. #YouGrowWeGrow

Building a safer and more sustainable world is the core mission we set out to achieve at SOCOTEC, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.