Centre Security Supervisor - Proactive Patrols & Guest Care

ABM; North East; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Cycle to work scheme

Perks at Work

Job summary

ABM is seeking a dedicated door supervisor at Walkergate Shopping Centre to join our security team. The role involves guarding premises, assisting visitors, and maintaining a safe, welcoming environment across shifts, including weekends.

You will patrol venues, respond to incidents, and work closely with the Control Room to ensure continuous, high-quality customer service and compliance with site policies. Previous door supervisory experience is preferred.

Qualifications

• Experience delivering frontline customer service in a security or hospitality setting.
• Ability to patrol venues proactively and maintain vigilant standards.
• Competence in logging incidents and following site policies.
• Strong communication and teamwork across shifts.

Responsibilities

• Interact with visitors/tenants to provide first-class customer service.
• Carry out regular patrols as per site instructions and stay proactive.
• Assist visitors at bars and restaurants where opportunities arise.
• Safeguard venues and car parking areas to ensure a safe environment.
• Ensure incidents are managed per site procedures and brief Control Room.

Skills

Customer service

Patrols

Incident reporting

Communication

Job description

ABM is seeking a dedicated door supervisor at Walkergate Shopping Centre to join our security team. The role involves guarding premises, assisting visitors, and maintaining a safe, welcoming environment across shifts, including weekends.

You will patrol venues, respond to incidents, and work closely with the Control Room to ensure continuous, high-quality customer service and compliance with site policies. Previous door supervisory experience is preferred.