Customer-Facing Security Officer: Centre Patrols & Safety

ABM; Washington; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

24/7 GP: Both you and your immediate</

Mental Health support and Life Event

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access Perks at Work

Job summary

ABM, a global facilities solutions provider, seeks a Security Officer for Galleries Shopping Centre in the United Kingdom. You will be the public face of the Security Team, ensuring exemplary security and customer service standards while upholding client and visitor safety.

You will patrol the centre, respond to incidents in line with site policies, liaise with the control room, and log non-conformances. A proactive, professional attitude and shift flexibility are required.

Qualifications

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve.
• To respect all staff and visitors within the shopping centre

Responsibilities

• Interact with visitors/tenants delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions
• Proactively helping wherever opportunities arise to assist visitors
• Safeguard site is safe and non-threatening for all visitors/tenants
• Incidents managed per site policies; liaise with control room and brief colleagues
• Report unsecure areas to Control Room and drive resolution
• Log all non-conformances and emergencies with control room
• Respond to emergencies and keep Centre team informed
• Monitor and report on suspicious individuals; log incidents
• Maintain vigilance against unauthorised access by banned individuals
• Follow radio procedures
• Record incidents in Security Officer notebook per policies
• Undertake other duties as required by line manager
• Be available to cover additional shifts when needed
• Collaborate with Environmental Services to deliver aligned service

Skills

Professional demeanor

One team approach

Ownership

Motivation

Job description

ABM, a global facilities solutions provider, seeks a Security Officer for Galleries Shopping Centre in the United Kingdom. You will be the public face of the Security Team, ensuring exemplary security and customer service standards while upholding client and visitor safety.

You will patrol the centre, respond to incidents in line with site policies, liaise with the control room, and log non-conformances. A proactive, professional attitude and shift flexibility are required.