Security Officer – Shopping Centre Patrol (4 on/4 off)

ABM UK; Stoke D'Abernon; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access Perks at Work

Job summary

ABM UK in Cobham is seeking a Security Officer to be the public face of the security team, delivering first-class customer service to visitors and tenants. The role uses patrols and proactive assistance to maintain a safe, welcoming environment.

You will patrol, report incidents, and liaise with the control room while following site policies. A strong team approach and a professional, courteous demeanor are essential.

Qualifications

• SIA license is essential.
• CCTV license is essential.
• First Aid Training is required.
• Professional, courteous and helpful demeanor.

Responsibilities

• Interact with visitors and tenants to deliver first-class customer service.
• Carry out regular patrols of the shopping centre as detailed in site instructions.
• Proactively assist visitors and tenants whenever opportunities arise.
• Maintain a safe, non-threatening environment for all visitors and tenants.
• Report incidents promptly in line with site policies and procedures.
• Coordinate with the control room and other teams during incidents and ensure briefings are clear.
• Ensure unsecure areas are reported and actions taken to resolve.
• Log non-conformances and emergencies with the control room.
• Respond quickly to emergencies and keep the team informed.
• Monitor behaviour and sightings, logging incidents per site rules.
• Prevent unauthorised access by reporting and addressing security risks.
• Follow radio procedures at all times and keep accurate records.
• Be prepared to undertake additional reasonable duties as required by management.

Skills

Customer service

Professionalism

Teamwork

Communication

Education

First Aid Training

Tools

SIA license

CCTV license

Job description

ABM UK in Cobham is seeking a Security Officer to be the public face of the security team, delivering first-class customer service to visitors and tenants. The role uses patrols and proactive assistance to maintain a safe, welcoming environment.

You will patrol, report incidents, and liaise with the control room while following site policies. A strong team approach and a professional, courteous demeanor are essential.