Centre & Client Services Manager - Serviced Offices

HR GO Recruitment; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Pension

Private healthcare

Life assurance

Discretionary year-end bonus

Salary sacrifice scheme

Job summary

The Mailbox is seeking a confident Client Services Manager to drive occupancy, revenue and customer experience at its Birmingham centre. You will lead daily operations, sales activity, and client relations, ensuring high standards and strong financial control.

Key duties include managing renewals, building corporate relationships, and delivering local marketing while maintaining centre standards and a proactive, hands-on leadership style.

Qualifications

• Experience running a serviced office/business centre environment, or strong office/operations management experience.
• Strong networking ability and a commercial mindset to maximise revenue opportunities.
• Confident communication and negotiation skills (in person, email and phone).
• Good financial awareness (billing, debt control, reporting and cost management).
• A hands-on leader who motivates others and delivers consistent standards.
• Highly organised, detail-focused and adaptable, with the ability to multi-task under pressure.
• A team player with a proactive attitude and willingness to support wider business needs when required.

Responsibilities

• Build and maintain relationships with brokers and commercial agents.
• Promote available suites on agreed commercial terms and meet occupancy targets.
• Manage licence renewals to retain clients and grow centre revenue.
• Develop corporate relationships with local occupiers.
• Handle enquiries end-to-end: qualifying leads, arranging viewings, negotiating terms, progressing paperwork to completion.
• Support the creation of marketing collateral and delivering local marketing initiatives.
• Run promotional campaigns for the centre and use social media in a professional way.
• Network with influencers, public sector and inward investment bodies to generate opportunities.

Skills

Networking

Commercial mindset

Negotiation

Communication

Tools

Twiin software

Job description

The Mailbox is seeking a confident Client Services Manager to drive occupancy, revenue and customer experience at its Birmingham centre. You will lead daily operations, sales activity, and client relations, ensuring high standards and strong financial control.

Key duties include managing renewals, building corporate relationships, and delivering local marketing while maintaining centre standards and a proactive, hands-on leadership style.