Business Centre assistant

Alexandra Gate Business Centre Cardiff Ltd; Cardiff; On-site; GBP 17,000 - 22,000; Part time

Job summary

Alexandra Gate Business Centre Cardiff Ltd is seeking a proactive team member for a part-time Business Centre Assistant role in Cardiff. You will help oversee day-to-day operations and deliver exceptional customer service, supporting the Centre Manager with leasing, onboarding, and space allocation.

The position is approximately 21 hours per week with days to be discussed. You will maintain health and safety records, coordinate maintenance, and assist in attracting new clients to achieve

Qualifications

• Strong customer service orientation with excellent interpersonal skills.
• Exceptional organisational and multitasking abilities, with meticulous attention to detail.
• Proficient in Microsoft Office and IT skills.

Responsibilities

• Assist the Business Centre Manager in overseeing day-to-day operations and customer service.
• Manage the leasing process, including client onboarding, contract negotiations, and space allocation.
• Handle enquiries from potential clients, provide information about services, and conduct tours of the facility.

Skills

Customer service

Organisational skills

Communication skills

Microsoft Office

Problem-solving

Independent worker

Multitasking

Tools

Microsoft Office

Job description

Are you a driven and ambitious professional with a passion for working within the business operations of serviced offices? Do you possess organisational skills? If so, we have an exciting opportunity for you! We are currently seeking a team member to join us and help oversee the daily operations of our business centre.

Company Overview:

At Alexandra Gate, we're not your average business centre. We are a tight-knit community of individuals who believe in work-life balance and creating a supportive and collaborative environment. Alexandra Gate offers flexible workspace solutions, a friendly and inviting attitude, and a vibrant community for entrepreneurs, freelancers, and established businesses alike.

Position: Business Centre Assistant

Type: Part Time (approx. 21 hours per week, days to be discussed initially.

Responsibilities:

• Assist the Business Centre Manager in overseeing the day-to-day operations of the business centre, ensuring smooth functioning and exceptional customer service.
• Manage the leasing process, including client onboarding, contract negotiations, and office space allocation.
• Handle enquiries from potential clients, provide detailed information about our services, and conduct tours of the facility to showcase available workspace options.
• Develop strategies to attract new clients and achieve occupancy targets.
• Maintain relationships with existing clients, address their concerns, and provide assistance as needed to ensure their satisfaction and retention.
• Oversee administrative tasks, such as handling client queries, coordinating maintenance and repair work, and managing inventory and supplies.
• Coordinate the setup and support of telephone and internet services for clients, ensuring reliable connectivity and smooth communication.
• Monitor industry trends, competitor activities, and client feedback to identify opportunities for improvement and implement effective strategies accordingly.
• Maintain health and safety records.

Requirements:

• Strong customer service orientation and excellent interpersonal skills.
• Exceptional organisational and multitasking abilities, with meticulous attention to detail.
• Proficient in using Microsoft office suite and adaptable to IT skills.
• Excellent written and verbal communication skills.
• Ability to work independently, make sound decisions, and resolve conflicts effectively.
• A proactive and flexible approach to problem-solving.
• Experience in a managerial or supervisory role, preferably in a business centre, co-working space, or hospitality industry would be a plus.
• Numerate.
• Up to date Social Media, promotion/advertising knowledge would be a big asset.
• Flexible for holiday or absence cover.

Join our team and become an integral part of our thriving business centre community.

Salary: The salary for this position is commensurate according to your experience and skills.