Business Centre Manager

UBC Flexible Offices; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider of flexible workspace solutions is seeking a full-time Business Centre Manager based in Birmingham. The successful candidate will oversee daily operations, manage client relationships, and ensure the smooth functioning of the business centre. Key responsibilities include supervising staff, addressing customer inquiries, maintaining financial records, and promoting exceptional customer experiences. Ideal candidates should possess strong leadership, communication skills, and proficiency in management software. This is an on-site role.

Qualifications

• Strong leadership and team management skills required.
• Proficiency in client relationship management is essential.
• Basic financial and operational management knowledge needed.
• Experience in hospitality or workspace management is a plus.

Responsibilities

• Oversee daily operations of the business centre.
• Manage client relationships and customer inquiries.
• Maintain financial records and manage occupancy and contracts.

Skills

Strong leadership

Team management

Organizational skills

Client relationship management

Customer service excellence

Problem-solving

Effective communication

Tools

Business management software

Office tools

Job description

UBC Flexible Offices is a leading provider of flexible workspace solutions in the UK, offering a wide range of serviced offices, managed offices, co‑working spaces, virtual offices, and meeting room facilities. With strategic locations in prime business areas, UBC caters to both startups and large enterprises, providing fully equipped spaces and customizable options to meet diverse business needs. Our all‑inclusive monthly billing ensures cost transparency, empowering businesses to plan confidently. The UBC Group operates across multiple locations, offering a professional and supportive environment for business growth.

Role Description

This is a full‑time on‑site role for a Business Centre Manager based in Birmingham. The Business Centre Manager will oversee daily operations, manage client relationships, and ensure the smooth functioning of the business centre. Responsibilities include supervising staff, addressing customer inquiries, managing occupancy and contracts, maintaining financial records, and upholding the professional image of the facility. The ideal candidate will work closely with the team to deliver exceptional customer experiences and actively contribute to the success of the business centre.

Qualifications

• Strong leadership, team management, and organizational skills
• Proficiency in client relationship management and customer service excellence
• Basic financial and operational management skills
• Problem‑solving, decision‑making, and critical thinking abilities
• Experience in facilities, hospitality or workspace management is a plus
• Effective communication and interpersonal skills
• Proficient in using business management software and office tools