Regional Centre Support Assistant

BE Offices; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading provider of flexible workspace in the UK seeks a Centre Support Assistant to join their dynamic team. This role involves providing crucial support across various London centres with responsibilities that include customer service, reception duties, and administrative tasks. Ideal candidates will possess a charismatic personality and professionalism while juggling diverse tasks. This is a fantastic opportunity to work in an award-winning environment known for high service standards and employee satisfaction.

Qualifications

• Ability to juggle tasks while providing great customer service.
• Professional demeanor when dealing with clients.
• Experience in administrative and clerical duties is a plus.

Responsibilities

• Ensure meeting rooms and offices are tidy and welcoming.
• Provide support across various centres as needed.
• Manage outgoing post and ensure proper routing of incoming mail.
• Assist with community and client events.
• Cover reception duties as required.
• Respond to client queries within set deadlines and maintain professional service.

Skills

Charismatic

Professionalism

Customer Service

Multitasking

Tools

Microsoft Office

Job description

BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994, and have pioneered the advancement in service levels to our clients both in technological development and first-class personal service. Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.

Our vision – ‘Together, we are building the business lifestyle that everyone wants’.

To assist in providing an outstanding service, we require a charismatic Centre Support Assistant. You will be helping across our profile of London centres, reporting to the Centre Manager at each location. This role provides assistance through both reception duties and administrative work, meaning you’re a crucial part of our centre teams. You’ll be actively involved in all the centre support activities helping us to provide award-winning service.

You’ll be dealing with clients every day, so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.

Key Responsibilities and Accountabilities

• To ensure that all meeting rooms, the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
• To work between various centres as support when and as needed (regular London location changes will be the norm for this position)
• Assisting centre teams with community and client events
• To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to the relevant clientele
• To provide cover for the reception as and when required
• To carry out administrative and clerical duties for clients as required, which may include filing, archiving, photocopying, collating, laminating, faxing, mailing, word processing, data entry and preparation of reports and other information
• To process catering orders and meeting room requests made by clients
• To deal with customer requests in a prompt and timely manner
• Assisting the Centre Manager with Doughnut day and the daily distribution of fruit
• To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
• To book various chargeable services for clients, such as couriers and taxis