Resident Experience & Community Concierge

Savills Company; Birmingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Savills is seeking a Resident Services Assistant to provide on-site property management for a build to rent development in Birmingham. You will deliver first-class customer experience, coordinate front-of-house services and liaise with residents, visitors and the local community.

You will drive exceptional service, organise monthly resident events, manage contractor appointments and ensure up-to-date communications. A proactive, friendly approach and IT/social media savvy are essential.

Qualifications

• Strong customer service ethic/background.
• Positive, can-do attitude.
• Common sense approach.
• Ability to think on their feet and make considered decisions.
• Outgoing, warm and friendly personality.
• Organised, meticulous, tenacious.
• Excellent written and spoken etiquette.
• IT literate and social media savvy.
• Experience in undertaking viewings would be an advantage.

Responsibilities

• Provide first class customer service to residents, being the first point of contact for residents and visitors.
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
• Organising and hosting monthly residents' events and initiatives; enhance community feel.
• Engage with residents and facilitate resident-led events and quarterly meet and greets.
• Manage amenity space hire and contractor appointments; coordinate third parties.
• Respond to rental enquiries; schedule tours/viewings and agree offers.
• Complete applicant vetting in line with Savills procedures.
• Keep marketing portals up to date; maintain resident communications across channels.
• Organise and run tenant services via third parties and in-house teams.
• Seek special offers/discounts for residents from local businesses.
• Create community feel through communication, events and innovations.
• Report maintenance issues as first point of contact; coordinate works.
• Arrange mid-term inspections and arrears reporting; support H&S compliance.

Skills

Customer service

Positive attitude

Organised

IT literate

Social media savvy

Job description

Savills is seeking a Resident Services Assistant to provide on-site property management for a build to rent development in Birmingham. You will deliver first-class customer experience, coordinate front-of-house services and liaise with residents, visitors and the local community.

You will drive exceptional service, organise monthly resident events, manage contractor appointments and ensure up-to-date communications. A proactive, friendly approach and IT/social media savvy are essential.