Centre and Quality Manager

JR United Kingdom; Derby; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading organization in workplace and facilities management is seeking a quality assurance professional for their IWFM Academy. The role focuses on maintaining high standards in training and assessment, managing relationships with stakeholders, and ensuring compliance with regulatory frameworks. The ideal candidate will possess knowledge of training standards and exhibit effective communication skills as well as a commitment to enhancing learner experiences.

Benefits

Paid charity days

Social events

Qualifications

• Experience in managing quality standards in educational contexts.
• Knowledge of regulatory requirements and assessment standards.

Responsibilities

• Maintain quality standards across IWFM Academy products.
• Manage relationships with Awarding Organisations.
• Conduct quality assurance audits and visits.

Skills

Knowledge of training standards

Understanding of adult learning principles

Effective communication

Creative and innovative

Job description

Salary: up to £35,000

Job Description:

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession now takes center stage to ensure:

• People want to come to work and do their best

• We drive business success through enhancing the experience

• We help save the planet

Job Purpose

To ensure IWFM Academy products and services are delivered to meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial individual responsible for training and assessment standards and compliance.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products
• Implement quality management plans to ensure efficient delivery meeting industry standards
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage internal relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products and business as usual activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to stay current with learning and regulatory developments
• Align work with IWFM values and behaviors

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Familiarity with Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Creative, innovative, and willing to contribute ideas
• Energetic, confident, and inspiring
• Responsible and confident in actions
• Flexible and responsive
• Effective communicator, even in high-pressure situations
• Supportive with strong personal values aligning with IWFM