Quality Assurance Officer

Gray Healthcare; Birmingham; Remote; GBP 30,000 - 35,000; Full time

Job summary

Gray Healthcare, a leading provider in community-based support, is seeking a Quality Assurance Officer to promote governance and quality standards across the organization. The role, home-based with travel, requires experience in health and social care and offers a competitive salary with benefits including professional development and pension.

Benefits

Highly competitive salary

Company pension

Professional development

25 days annual leave

1 day increase annual leave after 12 months

Blue light card

Qualifications

• Minimum 12 months experience in a Quality Assurance role in Health & Social Care.
• Full UK Driving Licence with access to a vehicle.
• Ability to interpret and analyze data for decision making.

Responsibilities

• Embed quality assurance processes across the organization.
• Ensure compliance with CQC regulations and manage incidents.
• Support training and provide operational guidance to maintain quality standards.

Skills

Quality Assurance

Data Analysis

CQC Regulations

Customer Service

Safety Management

Education

Excellent level of education demonstrating high numeracy and literacy

Tools

Microsoft Office

Client Information Management systems

Job description

£30,000 - 35,000 plus £2,400 car allowance.

Homebased with regular travel to sites throughout the UK.

About us:

Gray Healthcare is the UK's leading specialist provider of individually tailored community-based support. Here at Gray Healthcare we believe that no person should remain in an acute or long stay hospital environment for a day longer than is necessary. We do not discriminate with risk history; we work beyond the label and prioritise the individual and their right to live in the community.

The role of the Quality Assurance Officer:

The Quality Assurance Officer will embed effective quality assurance, governance and improvement processes throughout the organisation, as well as ensuring compliance from a regulatory perspective.

Report to the Head of Operations & Quality and work in collaboration with Operations and Clinical Teams to ensure that the quality, governance and compliance of packages is maintained.

The role will persistently and consistently focus on moving the organisation to be an Outstanding healthcare provider, ensuring that effective strategies are developed to help shape the future growth of the organisation.

The Quality Assurance Officer duties will include:

Work closely with the Community Support Managers to provide operational support, guidance and training to team members to ensure that quality standards can be maintained and improved.

Lead quality assurance processes across the organisation.

Support Operational and clinical colleagues to ensure 100% compliance across the business, to ensure we are delivering safe and effective support for the People we Support, including:

Care Planning and Risk Management

Employee support and well-being

Health and Safety Management to ensure the organisation is compliant with Health & Social Care Act (2008) Regulations

Lead on Incident Management and review

Work collaboratively with Operational and clinical colleagues to ensure we maintain a robust approach to the review and evaluation of all incidents.

Use systems effectively to report and analyse incident data.

Ensure a lesson learnt approach is taken and leads to ensure this is maintained across the business.

Safeguarding Lead Support

Work with Operational and clinical colleagues to ensure we have a robust approach to the management of any Safeguarding concerns.

Ensure our Safeguarding Policy is reviewed in line with local and national guidelines and caselaw

Support training to allow a clear understanding of our Safeguarding policy and processes and ensure policy to practice.

Lead and implement processes to ensure that quality improves where deficiencies have been identified

Support and ensure Policy to practice in all areas of the business.

Provide effective Communication to the Senior Management Team, and Operations Management teams, including reports, audit and outcomes, incident analysis, to enable areas for improvement to be addressed.

Implement systems and processes which enable the organisation to evidence Outstanding in all five CQC key lines of enquiry

Establish good relationship with CQC, effective management of CQC notifications.

Lead and oversee the Quality Audits and Spot check Visits program

Facilitate and foster a culture receptive to innovation and change

Support with workforce Learning & Development / Training compliance

Support the mobilisation and implementation of new packages of support, working collaboratively with operational and clinical colleagues.

Work with the Implementation team to ensure that all quality standards are met before a package goes live.

Essential skills & experience of the Quality & Assurance Officer:

Minimal 12 months experience working in a Quality Assurance role, in Health & Social care.

Full UK Driving Licence with access to a vehicle, to enable you to travel to multiple sites throughout the UK and undertake the full performance of your duties.

Excellent level of education, demonstrating high level of numeracy and literacy skills.

Strong IT skills with experience of working with Microsoft Office applications and Client Information Management systems.

Able to demonstrate an understanding of CQC regulations and Inspection Methodology.

Diligent, hard working with an “attention to detail” mindset.

Able to interpret and analyse data to inform decision making.

Robust and resilient personality traits and can respond and function within high pressure environments.

Can demonstrate a person-centred approach to customer service.

Have a strong understanding of the issues faced by people with learning disability and / or mental health / complex needs and the support required within the CQC Hospital Directorate.

Can identify and effectively manage organisational and operational risk.

Benefits:

Highly competitive salary

Company pension

Professional development

25 days annual leave

1 day increase annual leave after 12 months.

Blue light card

• NO AGENCY ASSISTANCE REQUIRED