Centre and Quality Manager

JR United Kingdom; Chesterfield; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in workplace management seeks a Centre and Quality Manager in Chesterfield. This role focuses on ensuring quality standards in training products and managing relationships with various stakeholders to enhance the learner experience. The successful candidate will be quality-driven, possess strong management skills, and help foster a collaborative educational environment.

Benefits

Charity days

Paid social events

Disability confident employer

Qualifications

• Experience in managing quality standards and regulatory compliance.
• Ability to manage relationships with stakeholders effectively.
• Proven track record in conducting quality assurance audits.

Responsibilities

• Maintain quality standards across IWFM Academy products.
• Manage internal and external relationships with stakeholders.
• Implement quality management plans to ensure efficient delivery.

Skills

Knowledge of training standards and regulatory requirements

Knowledge of adult learning principles

Understanding of Awarding organisation processes

Knowledge of assessment standards

Effective communication

Job description

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Centre and Quality Manager, Chesterfield

Client: IWFM | Institute of Workplace and Facilities Management

Location: Chesterfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Salary: up to £35,000

Vision: Workplace and facilities management transforms organisations and enhances experience. Our vision is one where every workplace delivers.

Mission: We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together, we optimise the profession’s impact.

The company has a strong culture based on our values:

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value: We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and strive to reduce our environmental impact.

Why IWFM? IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession now takes centre stage to ensure:

• People want to come to work and do their best work

• We drive business success through enhancing the experience

• We help save the planet

Job Purpose: To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, improve the learner experience, and manage relationships with Awarding Organisations to enhance quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy.

Key Responsibilities:

• Maintain and embed quality standards across IWFM Academy products and services
• Implement quality management plans to ensure efficient delivery meeting industry standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage internal relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products and business as usual activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to incorporate latest developments
• Align work with IWFM values and behaviours

Technical Skills:

• Knowledge of training standards and regulatory requirements
• Knowledge of adult learning principles
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills:

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient under pressure
• Innovative, creative, and contributory
• Energetic with a can-do attitude, inspiring others
• Responsible and confident
• Flexible and responsive
• Effective communicator in high-pressure situations
• Supportive with strong personal values aligned with IWFM