Centre and Quality Manager

JR United Kingdom; Doncaster; On-site; GBP 30,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking an individual to uphold quality standards for IWFM Academy's educational products and services. This role involves enhancing learner experiences through quality management, coordinating with stakeholders, and ensuring regulatory compliance, feedback-driven innovation, and accreditation standards.

Benefits

Charity days

Paid social events

Commitment to employee wellness

Qualifications

• Experience managing relationships with awarding organisations.
• Ability to drive learner completion rates and monitor progress.
• Strong personal values aligned with IWFM.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services.
• Conduct quality assurance audits and visits.
• Manage external relationships with Awarding Organisations.

Skills

Knowledge of training standards and regulatory requirements

Understanding of adult learning principles

Assessment standards expertise

Effective communicator in high-pressure situations

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

Doncaster, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transform organizations and enhance experience. As the pioneering professional body, our vision is one where every workplace delivers excellence.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimize the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working in the background to ensure buildings work well (and safely), this profession now takes center stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We do everything to help save the planet

Job Purpose

To ensure IWFM Academy products and services meet internal and external quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, improve learner experience, and manage relationships with Awarding Organisations to enhance quality. The role requires a quality-driven and commercial individual accountable for training and assessment standards across IWFM Academy.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry and regulatory standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardization and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products from project to business as usual
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to incorporate latest developments
• Adhere to IWFM values and behaviors

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Assessment standards expertise

Behavioral Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient under pressure
• Innovative, creative, and contributive
• Energetic, confident, and inspiring
• Responsible and proactive
• Flexible and responsive
• Effective communicator in high-pressure situations
• Supportive with strong personal values aligned with IWFM