Centre and Quality Manager

JR United Kingdom; Leicester; On-site; GBP 29,000 - 35,000; Full time

Job summary

JR United Kingdom seeks a qualified individual for a key role in ensuring adherence to quality standards at IWFM Academy. This position involves monitoring learner data, managing relationships with stakeholders, and enhancing the learning experience, all while promoting the values of the organisation.

Qualifications

• Experience in quality assurance in educational products and services.
• Knowledge of training standards and regulatory requirements.
• Self-motivated and resilient under pressure.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Manage external relationships with Awarding Organisations.
• Conduct quality assurance audits and visits.

Skills

Knowledge of training standards and regulatory requirements

Knowledge of adult learning principles and methodologies

Understanding of Awarding organisation processes

Knowledge of assessment standards

Focus on providing excellent learner experiences

Effective communicator

Job description

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IWFM | Institute of Workplace and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working hard in the background to ensure buildings work well (and safely), this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate transition of new products and business activities
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD on latest learning and regulatory developments
• Adhere to IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Knowledge of adult learning principles and methodologies
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient under pressure
• Creative and innovative thinker
• Energetic with a positive attitude
• Responsible and confident
• Flexible and responsive
• Effective communicator, calm under pressure
• Supportive with strong personal values aligned with IWFM