Centre and Quality Manager

JR United Kingdom; Telford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in workplace and facilities management is seeking a quality assurance professional for its IWFM Academy. The selected candidate will ensure that products and services meet quality standards, manage stakeholder relationships, and drive the improvement of learner experiences. This role offers a competitive salary within a supportive and innovative environment focused on professional development.

Qualifications

• Quality-driven, commercially minded.
• Knowledgeable about delivery and assessment standards.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Implement quality management plans to meet industry and regulatory standards.
• Conduct quality assurance audits and visits.
• Manage relationships with Awarding Organisations.

Skills

Knowledge of training standards and regulatory requirements

Understanding of adult learning principles

Knowledge of Awarding organisation processes

Understanding assessment standards

Excellent learner experiences

Creative and innovative thinking

Effective communication

Job description

Salary: up to £35,000

Vision

Workplace and facilities management transform organisations and enhance experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

Company Culture and Values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our environmental impact.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession now takes center stage to ensure:

• People want to come to work and do their best
• Drive business success through enhancing the experience
• Help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. The role involves working with stakeholders to monitor learner data, improve learner experience, and manage relationships with Awarding Organisations to enhance quality. The candidate should be quality-driven, commercially minded, and knowledgeable about delivery and assessment standards.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products
• Implement quality management plans to meet industry and regulatory standards
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create quality assurance processes for training delivery
• Coordinate new product transitions and business as usual activities
• Lead Tailored Course Approval services
• Develop reports to monitor learner progress
• Implement initiatives to improve learner completion rates
• Maintain CPD to stay current with learning and regulatory developments
• Align with IWFM values and behaviors

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Understanding assessment standards

Behavioral Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient under pressure
• Creative and innovative thinker
• Energetic with a positive attitude
• Confident and responsible
• Flexible and responsive
• Effective communicator in high-pressure settings
• Supportive with strong personal values aligned with IWFM