Centre and Quality Manager

JR United Kingdom; Shrewsbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading organization in workplace and facilities management offers a role focused on ensuring quality standards within the IWFM Academy. This position involves collaborating with stakeholders to enhance learner experiences and maintain regulatory compliance, fostering a supportive and innovative environment.

Benefits

Charity days

Paid social events

Living Wage employer

Qualifications

• Experience in quality assurance relevant to educational products.
• Ability to manage relationships with regulatory bodies.

Responsibilities

• Maintain quality standards across IWFM Academy products and services.
• Conduct quality assurance audits and visits.
• Manage relationships with Awarding Organisations.

Skills

Knowledge of training standards and compliance

Understanding of adult learning principles

Assessment standards expertise

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

Shrewsbury, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working hard to ensure buildings work well (and safely), this profession now takes centre stage to ensure:

·People want to come to work and do their best work

·We drive business success through enhancing the experience

·We help save the planet

Job Purpose

Ensure IWFM Academy products and services meet quality standards and regulatory compliance. Collaborate with stakeholders to improve learner experience and manage relationships with Awarding Organisations to enhance quality. Maintain knowledge of delivery and assessment standards to ensure industry-leading practice.

Key Responsibilities

• Maintain quality standards across IWFM Academy products and services
• Implement quality management plans to ensure efficient delivery and compliance
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate new product transitions and business-as-usual activities
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Enhance processes to improve learner completion rates
• Maintain CPD to stay current with developments
• Align with IWFM values and behaviors

Technical Skills

• Knowledge of training standards and compliance
• Understanding of adult learning principles
• Familiarity with Awarding Organisation processes
• Assessment standards expertise

Behavioral Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient
• Innovative, creative, and contributive
• Energetic, confident, and inspiring
• Responsible and proactive
• Flexible and responsive
• Clear communicator, calm under pressure
• Supportive with strong personal values