Centre and Quality Manager

JR United Kingdom; Wolverhampton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in the workplace and facilities management sector seeks a Centre and Quality Manager in Wolverhampton. You will ensure the highest standards of IWFM Academy products, managing compliance and enhancing learner experiences. Ideal candidates will have significant knowledge of training standards, excellent interpersonal skills, and a commitment to quality assurance.

Qualifications

• Thorough knowledge of delivery and assessment standards.
• Capable of ensuring quality-driven and commercial outcomes.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Manage external relationships with Awarding Organisations.
• Conduct quality assurance audits and visits.

Skills

Knowledge of training standards

Understanding of adult learning principles

Knowledge of assessment standards

Job description

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Centre and Quality Manager, Wolverhampton

Client: IWFM | Institute of Workplace and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession must now take centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy products.

The postholder will need thorough knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the IWFM Academy Centre quality management plan to ensure efficient delivery meeting industry and regulatory standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors as per approval policy
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products from project to business as usual
• Lead IWFM Academy’s Tailored Course Approval service
• Develop reports to monitor learner progress
• Implement initiatives to improve learner completion rates
• Maintain CPD to incorporate latest learning and compliance developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles and methodologies
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and capable of working under pressure
• Innovative, creative, and contributive
• Energetic, confident, and inspiring
• Responsible and trustworthy
• Flexible, responsive, and communicative
• Supportive with strong personal values aligned with IWFM