CCTV Operator

Johnson Controls; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security solutions provider is seeking a dedicated professional for a CCTV monitoring role based in Salford, UK. The ideal candidate will have an SIA CCTV licence and some IT knowledge, demonstrating excellent customer service skills. Responsibilities include analysing CCTV footage, responding to alarms, and managing customer interactions. The role operates on a 4-on, 4-off shift pattern, offering competitive pay and comprehensive benefits, including extensive growth opportunities and leave entitlements.

Benefits

Competitive salary

25 days annual leave

Pension plan with up to 7% employer contribution

Holiday purchase scheme

Career development opportunities

Exclusive discounts

Qualifications

• SIA CCTV licence required.
• Some knowledge of IT is desirable.
• Industry experience is preferred.

Responsibilities

• Work a 4-on, 4-off shift pattern.
• Respond proactively to remote video.
• Answer calls and resolve customer inquiries.
• Maintain customer confidentiality.
• Provide alarm responses and CCTV monitoring.
• Exhibit excellent communication skills.
• Handle serious incidents calmly.
• Show a customer-focused attitude.
• Maintain high concentration levels.

Skills

Customer service skills

Attention to detail

Communication skills

Education

SIA CCTV licence

Tools

IT knowledge

Job description

Overview

In this role, you will analyse CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office‑based position across two sites in Manchester: Salford Quays and Cheetham Hill, working on a 4‑on, 4‑off shift pattern.

Responsibilities

• Work a shift pattern of two 12‑hour days, two 12‑hour nights, then four days off.
• Proactively respond to remote video on a priority basis.
• Answer incoming telephone calls from both internal and external customers and follow company procedure to ensure resolutions.
• Maintain customer confidentiality at all times.
• Provide alarm response and CCTV monitoring and analysis to external customers around the clock.
• Exhibit excellent communication and customer‑service skills.
• Deal with potentially serious incidents with a calm, professional and reassuring manner.
• Show a customer‑focused, proactive, can‑do attitude.
• Maintain high levels of concentration and attention to detail.

Qualifications

• SIA CCTV licence.
• Some knowledge of IT desirable.
• Industry experience.

Benefits

• Competitive salary reflecting your skills and experience.
• Flexible leave entitlement: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday purchase scheme: buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance programme, and referral scheme.
• Exclusive discounts with high‑street brands, cycle‑to‑work scheme, and discounts on Johnson Controls security products.
• Career development: extensive opportunities for growth and advancement.