CCTV Control Room Operator – Rail Incident Response

Govia Thameslink Railway; Three Bridges; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

75% off travel for you and family

Discounted Oyster Card

Family-friendly policies

Job summary

Govia Thameslink Railway is seeking a CCTV Operator based out of the Rail Operating Centre, Three Bridges. This role involves using CCTV to coordinate responses to incidents on the network and to support staff and customers while ensuring compliance with CCTV codes of practice.

We are looking for individuals with a proven track record in a similar environment, strong communication skills, and the ability to maintain detailed records.

Qualifications

• Knowledge of the purpose of CCTV systems.
• Experience in a similar environment, preferably with CCTV.
• Previous experience coordinating incidents and documenting records.

Responsibilities

• Attend duty on time and in a fit state.
• Coordinate response to incidents on the network.
• Utilise Airwave radio for communication with security forces.
• Liaise with emergency services and provide updates to stakeholders.
• Maintain clear and accurate records.
• Test CCTV functionality and report faults promptly.
• Ensure equipment is functioning and inform required personnel of faults.
• Deal with stakeholder enquiries professionally.

Skills

Communication

Analytical skills

People skills

System monitoring

Airwave radio

Tools

Airwave radio

Job description

Govia Thameslink Railway is seeking a CCTV Operator based out of the Rail Operating Centre, Three Bridges. This role involves using CCTV to coordinate responses to incidents on the network and to support staff and customers while ensuring compliance with CCTV codes of practice.

We are looking for individuals with a proven track record in a similar environment, strong communication skills, and the ability to maintain detailed records.