Rail CCTV Controller: Incident Response Lead

Govia Thameslink Railway; Crawley; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

75% off travel on other TOCs

Discounted Oyster Card

Family-friendly leave policies

StarHub discounts

Job summary

Govia Thameslink Railway is seeking a CCTV Operator for the Rail Operating Centre at Three Bridges. You will coordinate responses to incidents across the network using CCTV, support security forces, and ensure accurate records and compliance with CCTV codes of practice.

The role emphasizes vigilance, timely communication, and maintaining equipment to meet franchise targets while delivering high-standard service for staff and customers.

Qualifications

• Experience with CCTV or security environments preferred.
• Strong communication and reporting skills.
• Ability to work to codes of practice and maintain records clearly.

Responsibilities

• Attend shifts on time and prepared to work.
• Coordinate incident responses using CCTV and available tools.
• Communicate with security forces and emergency services as needed.
• Maintain accurate records and evidence materials for court.
• Ensure CCTV equipment is functioning and report faults promptly.
• Support CCTV teams in various duties as required.

Skills

Tactful communication

Written & verbal communication

Analytical thinking

System monitoring & improvement

Job description

Govia Thameslink Railway is seeking a CCTV Operator for the Rail Operating Centre at Three Bridges. You will coordinate responses to incidents across the network using CCTV, support security forces, and ensure accurate records and compliance with CCTV codes of practice.

The role emphasizes vigilance, timely communication, and maintaining equipment to meet franchise targets while delivering high-standard service for staff and customers.