CCTV Control Room Operator - Incident & Security

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits

MiDeals discounts

Cycle to work

Life cover

Pension contributions

Share plan

Job summary

Mitie Cleaning & Hygiene Services at Buchanan Galleries Shopping Centre in Glasgow is seeking a CCTV Controller to support safety, security and smooth operation through CCTV monitoring, incident coordination, access control and precise reporting.

You will act as a key communication point for security operations, coordinating with officers, emergency services and site teams, while maintaining compliance with data protection and centre procedures.

Qualifications

• Valid SIA CCTV licence required.
• Experience in control room, CCTV or security desirable.
• Excellent communication and reporting skills.

Responsibilities

• Operate CCTV to monitor activity and support prevention/detection of incidents.
• Coordinate incident response and provide timely information to security teams.
• Monitor alarms, radios and control room systems, escalating issues per procedures.
• Maintain accurate logs and documentation.

Skills

SIA CCTV Licence

Communication skills

Team player

Radio discipline

Tools

CCTV systems

Access control

Job description

Mitie Cleaning & Hygiene Services at Buchanan Galleries Shopping Centre in Glasgow is seeking a CCTV Controller to support safety, security and smooth operation through CCTV monitoring, incident coordination, access control and precise reporting.

You will act as a key communication point for security operations, coordinating with officers, emergency services and site teams, while maintaining compliance with data protection and centre procedures.