CCTV Controller – Retail Security & Response

Mitie Cleaning & Hygiene Services

Croydon

On-site

GBP 21,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Flexible benefits scheme

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking a reliable CCTV Controller to join our busy team at a Croydon shopping centre. The role offers £15.30 per hour with a 4 on / 4 off shift pattern, and an opportunity to contribute to site security and incident response.

You will monitor CCTV systems, respond to emergencies, record detailed handovers, and ensure compliance with SLAs and KPIs. A CCTV license is essential, and strong IT skills are required.

Qualifications

Retail security experience.
Excellent written and verbal communication skills.
Calm under pressure and able to maintain composure in difficult situations.
Essential CCTV license.
Proficient in Microsoft Office: Word, Excel, Outlook.

Responsibilities

Monitor and operate the site CCTV systems and generate reports.
Respond to emergencies and liaise with emergency services.
Prepare reports and handovers, and complete required documentation.
Understand and report on SLAs, KPIs and the contractual requirements.
Operate client and Mitie procedures and processes.
Manage fire alarm tests, monitoring and evacuation procedures.

Skills

CCTV experience

Retail security

Microsoft Office

Outlook

Excel

Word

Communication

Calm under pressure

Tools

CCTV

Access Control

Job description

You will monitor CCTV systems, respond to emergencies, record detailed handovers, and ensure compliance with SLAs and KPIs. A CCTV license is essential, and strong IT skills are required.

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