CCTV Control Room Lead: Security & Customer Excellence

CIS Security Ltd; Sheffield; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Health care plan

Perk Box

Cycle to work scheme

Tailored Site Uniform

First class training

Career development

Long service awards

Job summary

CIS Security Ltd is seeking a CCTV Controller to manage shift-based CCTV monitoring, ensuring security, safety and customer care standards across Meadowhall properties. The role is largely control-room based with some on-foot patrols internal and external.

Key duties include incident assessment, diary/handover updates, and collaboration with supervisors. Requires SIA CCTV Licence, strong communication and multi-tasking abilities, and a customer-focused mindset.

Qualifications

• SIA CCTV Licence and CCTV security experience required.
• Excellent PC skills and Microsoft knowledge.
• Ability to work in a high-pressure environment.
• Strong customer service and relationship management.
• Self-motivated with good communication and teamwork.

Responsibilities

• Control CCTV to meet operational, safety and customer care standards.
• Assist movement and parking control within Meadowhall property.
• Patrol internal and external areas as required.
• Keep supervisors updated via diary and handover sheets.
• Support incident assessment and response in emergencies.

Skills

SIA CCTV Licence

CCTV security experience

Excellent PC skills

Customer service

Multi-tasking

Communication

Team player

Emergency response

Tools

MS Office

Job description

CIS Security Ltd is seeking a CCTV Controller to manage shift-based CCTV monitoring, ensuring security, safety and customer care standards across Meadowhall properties. The role is largely control-room based with some on-foot patrols internal and external.

Key duties include incident assessment, diary/handover updates, and collaboration with supervisors. Requires SIA CCTV Licence, strong communication and multi-tasking abilities, and a customer-focused mindset.