Control Room Operator

Mitie Group plc.; Stratton St. Margaret; On-site; GBP 26,000 - 36,000; Full time

Job summary

Mitie Group plc. is seeking a Control Room Operator to join its security team. You will monitor CCTV, intruder and fire alarm panels, supporting daily operations and incident recording. The role requires escalation of incidents, reporting Health and Safety concerns, and responding to emergencies with precise reporting.

The ideal candidate will understand relevant security laws and procedures, with a valid CCTV Licence and a verified 5-year education/work history. References are required.

Qualifications

• Must hold a valid CCTV Licence and have a 5-year verifiable education/work history with references.
• Knowledge of The Private Security Industry law, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

Responsibilities

• Monitor CCTV, intruder, and fire alarm panels.
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• Escalate incidents and report Health and Safety concerns.
• Respond to emergency situations and produce accurate reports.

Skills

Organised

Efficient

Security operations

Incident reporting

Emergency response

Legal compliance

Education

5-year verifiable education/work history

Tools

CCTV license

CCTV system

Intruder & fire alarm panels

Job description

We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements - ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.