CCTV Control Room Operator – Calm Under Pressure

OCS; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a proactive CCTV Controller to oversee the day-to-day operation of the Control Room at SouthGate Bath Shopping Centre. You will monitor CCTV, coordinate security resources, manage incidents and maintain accurate records.

Reporting to the Security Manager, you will communicate clearly with security officers, retailers, emergency services and centre management, follow incident procedures, and ensure a safe environment for visitors, staff and tenants.

Qualifications

• Right to work in the UK.
• SIA CCTV/Door Supervisor license is required.
• ACT Awareness and SCaN for CCTV Operators preferred.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure clear, accurate communication and transmission of information.
• Follow escalation process for incidents and maintain incident logs.
• Deploy security resources to handle incidents.
• Proactively operate CCTV, conduct daily risk assessments, maintain records.
• Operate fire alarm, PA, VMS, intruder/panic alarms, BMS, ANPR, radio and phones.
• Implement emergency procedures per the Incident and Emergency Plan.
• Document complaints and incidents thoroughly and accurately.

Skills

CCTV operator standards

SIA CCTV / Door Supervisor License

ACT Awareness

SCaN for CCTV Operators

Problem-solving

Verbal & written communication

Job description

OCS UK & Ireland is seeking a proactive CCTV Controller to oversee the day-to-day operation of the Control Room at SouthGate Bath Shopping Centre. You will monitor CCTV, coordinate security resources, manage incidents and maintain accurate records.

Reporting to the Security Manager, you will communicate clearly with security officers, retailers, emergency services and centre management, follow incident procedures, and ensure a safe environment for visitors, staff and tenants.