CCTV Controller

OCS; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

OCS Academy

Hapi app discounts

Wagestream pay access

Professional growth opportunities

Job summary

OCS UK & Ireland is seeking a CCTV Controller to join our security team. The role follows a 4 on 4 off pattern, working in teams of two to proactively operate CCTV and other security systems, ensuring site safety.

You will report to the Security Manager and maintain clear logs and communications. The ideal candidate will hold an SIA CCTV licence, ACT Awareness, and SCaN accreditation, with strong problem-solving and communication skills.

Qualifications

• Must hold a valid SIA CCTV licence.
• ACT Awareness certification is required.
• SCaN for CCTV Operators accreditation preferred.
• Must have the right to work in the UK.
• Strong problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Ensure clear, accurate communication of information.
• Follow escalation processes and log incidents.
• Deploy security resources to incidents efficiently.
• Proactively operate CCTV and security systems daily.
• Operate fire alarm, PA, VMS, alarms, radio, and phones.
• Document complaints and incidents professionally.

Skills

SIA CCTV License

ACT Awareness

SCaN for CCTV Operators

Right to work in UK

Problem-solving

Verbal and written communication

Job description

Working Pattern

This role will be working as 4 on 4 off in teams of 2. As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

About The Role

Working Pattern

This role will be working as 4 on 4 off in teams of 2. As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• SIA – CCTV / Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem-solving skills
• Effective verbal and written communication skills

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.