CBS Advisor - Retail

Rullion; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment company in Manchester is seeking a Customer Service Advisor to join their Funeral Care team. This role requires candidates to provide empathetic support and exceptional customer service in an FCA-regulated environment. The position calls for experience in financial services and a strong compliance awareness. This temporary position offers a pay rate of £12.60 per hour and a Monday to Friday schedule, with one weekend in ten. Applicants will contribute positively during sensitive times, making a meaningful impact in clients' lives.

Qualifications

• Candidates must have previous experience working in a financial services or FCA-regulated role.
• Experience in a call centre or customer service environment.
• Understanding of FCA guidelines and Data Protection regulations.
• Ability to support customers during sensitive conversations.

Responsibilities

• Provide professional and regulated customer service to clients regarding funeral plans.
• Ensure FCA compliance in all customer interactions.
• Handle sensitive customer data in accordance with Data Protection regulations.
• Assist clients with inquiries, policy details, and plan management.

Skills

FCA-Regulated Experience

Customer Service Background

Strong Compliance Awareness

Empathy & Professionalism

Job description

Overview

Job Title: Customer Service Advisor - Funeral Care (FCA Regulated)

Duration: 5 Months (Temporary Contract)

Location: Manchester City Centre (Office-Based)

Pay Rate: £12.60 per hour (weekly pay)

Start Date: Monday 26th January 2026

Background Checks: DBS and Basic Credit Check Required

Hours: Monday - Friday, 9 AM - 5 PM; 1 weekend in 10 (days back in the week in lieu)

Join our Compassionate Team!

Rullion is seeking full-time Agents for our Funeral Care Plan Team to provide support during critical moments. If you are empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team.

Why Join Us?

• Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times. Our work isn’t just a job; it’s a commitment to making a difference.
• Central Location: Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace.

Your Role

As a Full Time Agent on our Funeral Care department, you will:

• Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.
• Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.
• Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.

Your Responsibilities

• Provide professional and regulated customer service to clients regarding funeral plans.
• Ensure FCA compliance in all customer interactions.
• Handle sensitive customer data in accordance with Data Protection regulations.
• Assist clients with inquiries, policy details, and plan management.

What We're Looking For

• FCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role.
• Customer Service Background: Experience in a call centre or customer service environment.
• Strong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations.
• Empathy & Professionalism: Ability to support customers during sensitive conversations.

Please Note: Due to strict FCA regulations, only candidates with financial services or FCA-regulated experience will be considered for this role.

Apply Today!

If you are ready to make a positive impact in the lives of those who need it most and want to be a part of our compassionate team, apply now. Join us in providing support and comfort to individuals and families during their most challenging times.

At Rullion, we are committed to diversity and inclusion and welcome applications from candidates of all backgrounds.

Join us in making a difference, one heartfelt interaction at a time. Your journey starts here with Rullion.

Company information:

This contract vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.