Catering Patient Ambassador

Serco Limited; Southampton; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading service company in Southampton is seeking a Catering Patient Ambassador to oversee catering staff and ensure high-quality meal services. The ideal candidate will have a Level 3 Food Hygiene Certificate and relevant experience in the industry. This role offers up to 30 hours per week, a salary of £24,937.00 – £26,598.00, and various benefits including a pension scheme and discounts on services.

Benefits

Up to 6% contributory pension scheme

27 days plus bank holidays

Employee Assistance Programme

Access to discounts on mobile phone plans and leisure

Wide range of training and coaching opportunities

Qualifications

• Relevant experience in the catering industry.
• Ability to communicate effectively, both verbally and in writing.
• Motivated by a passion for quality and great service delivery.

Responsibilities

• Ensure ward hosts report for duty on time.
• Monitor meal services and stock levels.
• Train catering staff to deliver high-quality service.

Skills

Interpersonal skills

Problem solving skills

Customer focused

People management skills

Negotiating skills

Education

Level 3 Food Hygiene Certificate

Job description

Overview

Serco Limited – Catering Patient Ambassador

Location: Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD

Hours: 30 hours per week, Monday – Friday, 14:30 – 21:00

FTE Basic Salary: £24,937.00 – £26,598.00 depending on length of service/experience plus 35% for unsociable hours. Agenda for Change. Band 3. The post holder will be responsible for delivering the service in adherence with the Food Safety Management System, National Cleaning Standards and Infection Prevention guidelines.

Main Accountabilities

• Ensure ward hosts report for duty on time and are presented in a clean, tidy manner.
• Provide support and guidance to ward hosts.
• Complete monthly safety observations and 20 PSSs.
• Oversee staff performance, providing regular feedback.
• Monitor meal services.
• Monitor all stock levels after service.
• Attend audits within areas of responsibility and implement corrective actions.
• Support and assist in the development of new starters.
• Monitor stock levels on wards and manage overstocking, ensuring necessary supplies like cups, plates, and cutlery are available.
• Track food and appliance temperatures and monitor dates for items taken to wards.
• Ensure cleanliness in catering kitchens and check equipment is maintained and cleaned.
• Check that kitchen mops have been taken down to mop room.
• Complete safety checks and report any hazards or accidents.
• Hold sickness-related meetings, manage attendance, and conduct daily callbacks and RTWs.
• Run regular one-on-one catchups with staff.
• Supervise, coordinate, motivate, and train catering staff to deliver efficient, high-quality service to patients.
• Ensure breaks are monitored.
• Challenge audit outcomes when necessary.
• Support positive communication by leading weekly staff huddles.
• Attend regular meetings with clinical staff.
• Provide daily handovers via email.
• Fit mask testing.
• Manage and monitor waste and waste recording.
• Check tablet orders and confirm they are signed in and out.
• Ensure food safety and HACCP documentation are completed correctly, and review cleaning schedules.
• Promptly address any customer complaints and take action to prevent recurrence.
• Complete competency checks to assess staff capability.
• Develop and maintain a customer-focused team and ensure improvement actions are addressed within agreed timescales when standards fall short.

What you will need for the role

• Level 3 Food Hygiene Certificate.
• Relevant experience of the industry.
• Good interpersonal skills.
• Problem solving skills.
• Motivated by a passion for quality and great service delivery.
• Customer focused.
• Ability to instigate action, progress and change the culture within the department.
• Lead by example and the willingness to perform tasks from food preparation to customer service.
• A positive attitude
• People management & negotiating skills within a team environment.
• Ability to communicate effectively, both verbally and in writing.
• Computer literate.
• Managing and building a team
• Dealing with difficult situations

What we offer

• Up to 6% contributory pension scheme.
• 27 days plus bank holidays – Agenda for Change.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
• Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, Merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.