Catering Housekeeper - Hillingdon | The Hillingdon Hospitals NHS Foundation Trust

The Hillingdon Hospital; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare institution in City Of London is seeking Housekeepers to support cleanliness and catering on hospital wards. Responsibilities include assisting patients with meal selections, maintaining kitchen cleanliness, and ensuring adherence to hygiene standards. Ideal candidates will have experience in catering or housekeeping and strong communication skills. The position offers flexible hours and a supportive working environment.

Benefits

Flexible hours

On-site nursery facilities

Wide range of training and career development opportunities

Discounted staff restaurant

Qualifications

• Previous experience in catering or housekeeping.
• Excellent verbal and written communication skills.
• Ability to work on own initiative.

Responsibilities

• Assist patients with meal selections.
• Serve meals and respond to snack requests.
• Maintain cleanliness of ward kitchens.

Skills

Communication skills

Customer service skills

Basic food hygiene knowledge

Job description

Job Overview

Our Facilities department provide a range of support services across the Hospital including catering cleaning and housekeeping. These services help play a vital role in ensuring all areas of our hospital achieve excellent standards of cleanliness, catering and hygiene. We are now recruiting housekeepers to join our friendly and professional team.

For this role you will need some previous experience of working in either a catering or housekeeping role as well as excellent communication (verbal and written) and customer service skills. Basic food hygiene and COSHH knowledge is desirable but not essential. It is also important that you are able to work on your own initiative.

Please note that this vacancy may close early due to the amount of applications we receive.

Responsibilities

Our Housekeepers work on our hospital wards with responsibility for monitoring and maintaining our high standards of cleanliness and catering including:

• assisting patients with appropriate meal selections
• to serve patient meals, hot and cold beverages and snacks at scheduled intervals throughout the day and to respond to ad-hoc requirements.
• monitoring and maintaining ward kitchen cleanliness and ensuring it is clean and tidy at all times

To be responsible, where able, for ensuring that the patient’s individual needs are met and to work as an integral part of the ward team.

Catering Standards

• To assist patients with their selection of their chosen meals on a daily basis. Where necessary taking into account medical, special dietary requirements and religious needs in conjunction with medical staff.
• To serve patient meals, hot and cold beverages and snacks at scheduled intervals throughout the day and to respond to ad-hoc requirements.
• To ensure patients have assistance with eating if required (e.g. food cut up, within easy reach etc) and advice nursing staff of any areas of concern.
• To take full responsibility for the ward kitchen, ensuring it is a clean and hygienic environment (Inc. temperature, monitoring, stock rotation, disposal of out of date food and ordering essential items etc).
• To co-ordinate extra meal requirements that may arise, during the core working hours.
• To monitor the uptake of meals and ensure this information is recorded in order to reduce wastage
• To highlight training/development needs of ward based assistant housekeepers to ensure appropriate legislation is followed and the highest possible standards of food service are provided.
• To complete all monitoring and reporting forms in relation to the provision of catering and beverage services.

The Ward Environment

• To monitor the wards maintenance and pest control request logbook, ensuring all requests are logged and actioned as appropriate.
• To ensure the ward is safe and tidy at all times. Working with ward staff and the facilities team to ensure compliance with trust procedures in particular the disposal policy and waste recycling.
• To ensure the patients space is respected including attending to patients belongings, i.e. fruit, get-well cards etc.

National Standards of Cleanliness

• To maintain and where necessary rectify cleaning standards on the ward.
• To ensure spot cleaning is carried out swiftly and effectively following any spillages.
• To maintain the upkeep of patient bed areas.
• To ensure daily cleans of barrier room are effectively carried out in accordance with ward requirements and infection control instructions.
• To highlight training/development needs of ward based assistant housekeepers, to ensure the highest possible standard of cleanliness and infection control.

Any other duties

• To carry out any patients related questionnaires as agreed.
• To carry out any other appropriate monitoring commensurate with role.
• To inform the ward manager of the outcome of any monitoring and agree action where appropriate.
• To handle complaints and take appropriate action in line with responsibilities of the post for trust complaints procedure.
• To ensure their own actions reduce risks to health and safety and to report any non compliance of health and safety noticed within wards.
• To receive, welcome and guide visitors on the ward, liaising with other staff as appropriate.
• To report any breaches of security especially to patients property.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

We offer flexible hours, a full range of benefits, on-site nursery facilities (5% discount for staff) and restaurant as well as a wide range of training and career development opportunities.

Please note that applicants must be able to demonstrate the right to work in the UK.

At Hillingdon Hospital, our vision is to be the best general hospital in the country and to put compassionate care, safety and quality at the heart of everything we do. We are clear that our Vision can only be achieved by our staff who are our most valuable asset.

You are advised to read the attached job description and person specification before you submit you’re on line application.

This advert closes on Monday 17 Nov 2025