Casual - Support Officer

The Riverside Group Limited; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading care provider is seeking a Casual Support Officer to assist clients in achieving their well-being and independence. The role involves assessing needs, creating support plans, and maintaining accurate records of support provided. Candidates should have experience working with vulnerable individuals and strong communication skills. Competitive pay and benefits are offered, along with opportunities for personal development.

Benefits

Competitive pay & generous pension

Investment in personal development

Wide range of benefits

Qualifications

• Experience working with vulnerable people in a support capacity is essential.
• Strong IT skills required for managing administration and recording systems.
• Good communication abilities to engage with clients effectively.

Responsibilities

• Carry out assessments to prioritize client needs.
• Provide needs-led holistic support using SMART goal planning.
• Create an environment promoting independence for customers.

Skills

Communication skills

Teamwork

IT skills

Respect for vulnerable people

Job description

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Casual Support Officer: We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services, providing support to our customers in a variety of ways.

Responsibilities

• Carry out assessment to identify and prioritise needs
• Use SMART goal planning to provide needs‑led holistic support
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach
• Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
• Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

About You

• Experience of working with vulnerable people with a range of needs in a support capacity
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills
• Housing sector knowledge
• Strong IT skills to manage and maintain administration and recording systems
• Excellent team player who can work flexibly to meet business requirements
• Flexibility to cover shifts, sometimes at short notice

Why Riverside?

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity & Inclusion

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.