Casual Spa Receptionist

The Celtic Collection; Mount Pleasant; On-site; GBP 15,000 - 21,000; Part time

Job summary

The Celtic Collection is seeking a Casual Spa Receptionist to join our Spa team in Saundersfoot. You will handle front desk duties, support guests, and assist with administrative tasks on a flexible, as-and-when-required basis.

Ideal candidates have 2+ years of secretarial/admin experience, proficiency in Microsoft Office and Outlook, and a track record of supporting operations and stock/retail processes within a hospitality environment.

Qualifications

• Secretarial or administrative experience of 2+ years.
• Experience with Microsoft Office and Outlook.
• Experience providing administrative, operational and secretarial support including stock takes and retail trackers.

Responsibilities

• Escalate any complaints to the Spa Manager immediately, with full details.
• Maintain feedback trackers with guest feedback and collate responses from Spa and Leisure teams.
• Maintain up-to-date knowledge of the Resort facilities, services and events.
• Organise, improve and maintain an effective departmental filing system for senior management."
• Maintain records, print reports and ensure the system is used to provide accurate information supporting the Resort and department.
• Ensure the department has adequate supplies; anticipate needs and handle store requisitions and purchase requests.

Skills

Secretarial experience

Administrative experience

Tools

Microsoft Office

Outlook

Job description

JOB TITLE - Casual Spa Receptionist

DEPARTMENT - Spa

CONTRACT TYPE - Casual

RATE OF PAY - £12.71 per hour

HOURS - As and when required

LOCATION - Saundersfoot, SA69 9NH

ID - Req

OVERVIEW

Join the 'Greatest Story in Hospitality' by becoming one of our Casual Spa Receptionist 'Hospitality Heroes' in our award-winning Spa Team based at our St Brides Spa Hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEAL HERO WILL HAVE

• Secretarial/administrative qualifications or experience of more than two years
• Experience in Microsoft Office, Outlook
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL

• Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
• Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
• Have a full and up-to-date knowledge of the Resort facilities, services, and events
• Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
• Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

GROW WITH US

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.