Casual Spa Receptionist

Celtic Manor Resort; Saundersfoot; On-site; GBP 17,000 - 19,000; Part time

Job summary

Saundersfoot-based casual Spa Receptionist role at Celtic Manor Resort within the Spa department. Competitive hourly rate £12.71, with hours posted as required. Responsibilities include administrative support, guest feedback tracking, and maintaining filing systems; experience in Microsoft Office and Outlook preferred.

Role factors in providing first-class hospitality, escalations to Spa Manager on complaints, and ensuring stock and records readiness to support resort operations.

Qualifications

• Secretarial/administrative qualifications or experience of more than two years
• Experience in Microsoft Office, Outlook
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

Responsibilities

• Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
• Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
• Have a full and up-to-date knowledge of the Resort facilities, services, and events
• Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
• Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

Skills

Secretarial responsibilities

Tools

Microsoft Office

Outlook

Job description

Saundersfoot, Pembrokeshire, United Kingdom

JOBTITLE – Casual Spa Receptionist
DEPARTMENT – Spa
CONTRACTTYPE – Casual
RATE OFPAY - £12.71 per hour
HOURS – Asand when required
LOCATION – Saundersfoot,SA69 9NH
ID – Req
OVERVIEW -
Join the‘Greatest Story in Hospitality’ by becoming one of our Casual Spa Receptionist‘Hospitality Heroes’ in our award-winning Spa Team based at our StBrides Spa Hotel - just one of the fantastic opportunities we offer from ‘Manorto Marina’.

OURIDEAL HERO WILL HAVE -

• Secretarial/administrative qualifications or experience of more than two years
• Experience in Microsoft Office, Outlook
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -

• Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
• Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
• Have a full and up-to-date knowledge of the Resort facilities, services, and events
• Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
• Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

GROWWITH US -

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I am INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO -

In the event we receive a high number ofapplications, we reserve the right to close this campaign early. Allapplicants must have the right to live and work in the UK. Documentedevidence of eligibility will be required as part of the recruitment process,in line with current UK Visas and Immigration regulations. The CelticCollection is an equal opportunities employer and welcomes applications fromall individuals, regardless of age or background.