Receptionist - Luxury Spa

Carden Park Hotel Golf Resort & Spa; Chester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Share of the service charge

Discounted hotel accommodation

Discounted food and drink

Discounted spa use

Free staff lunch provided

Free on-site parking

Access to EAP

Free Golf and Leisure Club membership

Free regular transport mini-bus

Progression opportunities

Career development through funded qual

Discounted outdoor pursuits

Two paid charity days

Job summary

Carden Park Hotel Golf Resort & Spa is seeking a personable Spa Receptionist to join our award-winning 5* luxury spa team. You’ll welcome guests, check them in and set the tone for a memorable visit, handling payments and bookings with care.

This full-time role (40 hours) covers days, evenings and weekends in a rural setting, offering service charge and extensive staff benefits. Prior hospitality experience is helpful but not essential; a warm, professional approach is key to success.

Qualifications

• Warm, friendly and professional personality.
• Excellent communication and interpersonal skills.
• Confidence to upsell treatments and products and handle payments.
• Attention to detail and ability to stay calm in a busy environment.
• Proactive, team player with willingness to learn.

Responsibilities

• Welcome guests with a warm, professional greeting.
• Check guests in and ensure all needs are met for their visit.
• Give familiarisation tours of spa facilities.
• Process payments for experiences, treatments and products.
• Respond to guest enquiries and meet requirements proactively.
• Manage bookings, appointments and guest requests with care.
• Collaborate with therapists and spa team to ensure smooth guest journey.
• Upsell treatments and retail based on guest needs.
• Share knowledge of facilities and services to enhance experiences.
• Maintain high presentation and service standards in the Spa Reception.

Job description

Position: Spa Receptionist

Salary: £26,600 per annum plus service charge plus extensive benefits

Contract: Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.

The Spa at Carden is looking for a personable and professional Spa Receptionist to join our award-winning, 5* luxury Spa team. As the first point of contact for our guests, you’ll create a welcoming and memorable experience through exceptional service, genuine warmth and attention to detail. If you have a passion for hospitality and love making people feel truly cared for, we would love to meet you.

Your day with Team Carden:

• Welcoming all guests to the Spa with a warm, professional and genuine welcome.
• Checking guests in and ensuring they have everything they need for their visit.
• Conducting a familiarisation tour of the spa facilities with the guests
• Processing payments accurately and efficiently for spa experiences, treatments and products.
• Responding to guest enquiries and meeting their requirements in a helpful, proactive and professional manner.
• Managing bookings, appointments and guest requests, ensuring attention to detail at every stage.
• Liaising with our Spa Therapists and wider Spa team to ensure the guest journey runs smoothly.
• Recommending and upselling treatments, spa experiences and retail products based on each guest’s individual needs.
• Sharing your knowledge of our facilities, treatments and products to help guests make the most of their experience.
• Maintaining the highest standards of presentation and service across the Spa Reception area.
• Creating opportunities to exceed guest expectations and ensure every visit is truly memorable.

About you:

• A warm, friendly and professional personality with a genuine passion for creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Confidence to upsell treatments, experiences and retail products and handle payments.
• Excellent attention to detail and the ability to remain calm and organised in a busy environment.
• A proactive approach, with the ability to anticipate guest needs and go the extra mile.
• The ability to work collaboratively as part of a team while also taking ownership of your responsibilities.
• A positive attitude and a willingness to learn and develop your knowledge of our Spa offering.
• Previous experience in a luxury hospitality, spa, hotel or customer-facing environment is desirable but not essential.

Most importantly, you’ll share our passion for making people feel special and take pride in delivering the exceptional standards our guests expect from Team Carden.

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

BePartof Team Carden

Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident and personable, with excellent communication skills. You will be part of a remarkable team, working in an award winning luxury Spa. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.