Casual Optical Assistant - Richmond

Bailey Nelson; Richmond; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading eyewear company is seeking Casual Optical Assistants for their new store in Richmond, opening in March 2026. You'll provide excellent customer service and frame styling, ensuring customers receive the best experience possible. Ideal candidates should possess previous customer service experience, a passion for optics, and a willingness to adapt in a fast-paced environment. Join a team supportive of personal development and a diverse workplace.

Benefits

Access to web-based learning platform

Generous team allowance for product

Supportive leadership team

Qualifications

• Previous customer service experience in retail, hospitality or similar.
• Willingness to learn; prior optical experience is a plus.
• Ability to adapt to fast-paced changes and lead with positivity.

Responsibilities

• Deliver exceptional customer service and frame styling.
• Utilize web-based learning platform for training.
• Collaborate effectively with team and management.

Skills

Customer Experience

Optical Experience

Passion for customer experience

Energy in fast-paced environment

Time management

Problem Solving

Team Building

Drive for results

Job description

Bailey Nelson is looking for a Casual Optical Assistants for our brand new store in Richmond, opening in early March 2026!

At Bailey Nelson, we’re all about changing how our customers see the world and how the world sees them. We are a tight-knit bunch of down to earth individuals who look for ways to relentlessly improve on everything we do, every day.

We believe our team is the secret to our success. Our people and the interactions we have with one another and with our customers are what defines the essence of who we are, and why we are fast becoming the smarter choice in eyewear for our customers.

Joining the Bailey Nelson team, you’ll channel your passion and commitment into delivering the best possible experience to your customers every day.

What you will get from us;

• You will join Bailey Nelson as an Optical Assistant, a role where you can make a real difference to meeting customers' frame styling and eyecare needs

• Access to our world-class web-based learning platform to keep you in the know with all things BN and to streamline training and communication
• A generous team allowance so you can strut your stuff in and out of store in the latest BN products
• A leadership team who genuinely cares about our people and is committed to your engagement and development

What we need from you;

• Customer Experience - Previous customer service experience is a must, within retail, hospitality or a similar industry where customers’ needs are met through great interactions, product recommendations and exceptional service
• Optical Experience - while previous experience is a big plus in this role- if you’re willing to learn then please apply
• Passion - A genuine passion for creating amazing customer experiences, helping solve their eyecare and eyewear needs and deliver outstanding outcomes for both them and your store
• Energy - A love of being in a fast paced, growing business and able to adapt to change, lead by example with positivity and a can-do attitude
• Effectiveness- Ability to effectively manage your time and all operational requirements of your role without ever compromising the customer experience
• Problem Solving - The ability to use critical thinking and product/optics knowledge to help solve customer vision problems and achieve the best outcome for every customer
• Team - Passion for building a strong rapport with your fellow team including management, optometrists and our support office team
• Drive- A true love of achieving and driving results through excellent customer service
  
• MUST have flexible availability across weekdays and weekends

What are you waiting for? Frame your future and apply now!

Bailey Nelson is committed to creating a workplace that is diverse, inclusive, and welcoming to all. We welcome applicants from all backgrounds and identities regardless of age, sex, ethnicity or sexual orientation and we pride ourselves on our teams being as diverse and dynamic as our valued customers.