Casual Nights Guest Services Associate

Celtic Manor Resort; Milford; On-site; GBP 14,000 - 21,000; Part time

Job summary

Celtic Manor Resort in Wales is seeking a Casual Guest Services Associate for night shifts at Ty Milford Waterfront. You will greet guests warmly, assist with check-in/check-out and ensure a smooth start to every stay with a calm, friendly, and professional manner.

The role requires strong guest service skills, knowledge of hotel facilities, and the ability to coordinate with outlets to maintain a consistently high level of service during a guest's stay.

Qualifications

• Guest service experience preferred.
• Excellent communication and a professional demeanor.
• Ability to manage multiple tasks with a calm attitude.

Responsibilities

• Welcome guests warmly and assist with check-in/check-out in line with department standards.
• Provide knowledge of hotel facilities and services to guests throughout their stay.
• Maintain a high level of service and coordinate with outlets to ensure guest satisfaction.

Job description

JOBTITLE – CasualGuestServices Associate - Nights
DEPARTMENT– FrontOffice - Tŷ Milford Waterfront
RATE OFPAY - £12.71 per hour
CONTRACTTYPE –Casual
HOURSOF WORK –Casual as and when required

OVERVIEW

Can you deliver a truly memorable first impression?

WHATARE WE LOOKING FOR …

We are looking to recruit a Guest Services Associate to join ourexceptional Front Office Team at Tŷ Milford Waterfront. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Multi-tasking will be second to none whilst maintaining a positive attitude at all times.

WHATYOU’LL DO …

As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard. Your aim is to interact with guests, embrace our latest technology,and ensure a consistent level of service is offered at all times from the point of arrival, through to the time of departure. Guest Services Associates are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent service throughout the stay.

WHO AREWE …

Located at the entrance to Milford Waterfront and overlooking Milford Marina, this exciting new hotel is operated and managed by the team behind the iconic Celtic Manor Resort when it opened in the Spring of 2022. Part of The Celtic Collection’s growing portfolio of Tŷ Hotels, the hotel boasts 100 guest bedrooms, a restaurant and bar, as well as a private dining area and an activity suite. Tŷ Hotel Milford Waterfront was built in partnership with the Port of Milford Haven and provides another striking attraction for visitors to the heart of Pembrokeshire. Four floors of bedroom accommodation houses a variety of bedroom types, including family rooms, making it the ideal base for purposeful travellers for both business and leisure. The hotel is an asset for the local community and provides a great new spot to eat and meet, as well as stay over. If you’re staying at one of our smart new Tŷ Hotels, you’re here to get something done. Whether that’s a meeting, concert, family get-together or a sporting event, you’ll need somewhere to get your head down. A simple room for the night, maybe two. Easy check-in, good WiFi, and great coffee – just what you need, and nothing you don’t.

RECRUITMENTINFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.