Casual Front Office Agent

Celtic Manor Resort; Newport; On-site; GBP 14,000 - 21,000; Part time

Job summary

Tŷ Hotel Newport, part of The Celtic Collection, is recruiting a Casual Front Office Agent to join the Front Office team. You will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in and check-out experience.

We are seeking friendly, organised individuals with a passion for guest service who can work flexible shifts, including weekends and evenings, to uphold our high standards of hospitality in a busy hotel environment.

Qualifications

• Friendly, professional and positive approach.
• Enjoy meeting and helping people.
• Confident communicating with guests and colleagues.
• Able to remain calm and organized in a busy environment.

Responsibilities

• Welcoming guests and creating a positive first impression.
• Managing guest check-ins and check-outs efficiently and professionally.
• Responding to guest enquiries in person and over the phone.
• Providing information about the hotel and local area.
• Handling guest requests and resolving issues wherever possible.
• Working closely with other departments to ensure a seamless guest experience.
• Supporting the team to deliver exceptional customer service at all times.

Job description

Job Title: Casual Front OfficeAgent
Department: Front Office
Contract: Casual
Pay: £12.71 per hour
Location: Tŷ Hotel Newport, NP18 2LX
Reference: req6862

Join the Team at TŷHotel Newport

Are you friendly,approachable and passionate about delivering great customer service?
We're looking for a CasualFront Office Agent to join our team at Tŷ Hotel Newport. As thefirst point of contact for our guests, you'll play an important part increating a warm welcome and ensuring every stay gets off to the best possiblestart.
Whether you'rechecking guests in, answering questions or helping solve a problem, you'll besomeone our guests can rely on. In return, you'll join a supportive team withinone of South Wales' leading hospitality businesses.

What We're Looking For

• Havea friendly, professional and positive approach
• Enjoymeeting and helping people
• Areconfident communicating with guests and colleagues
• Canremain calm and organised in a busy environment
• Havestrong attention to detail
• Areflexible and able to work a variety of shifts, including weekends andevenings
• Previoushotel or customer service experience would be an advantage, but a greatattitude is just as important

What You'll Be Doing

• Welcomingguests and creating a positive first impression
• Managingguest check-ins and check-outs efficiently and professionally
• Respondingto guest enquiries both in person and over the phone
• Providinginformation about the hotel and local area
• Handlingguest requests and resolving issues wherever possible
• Workingclosely with other departments to ensure a seamless guest experience
• Supportingthe team to deliver exceptional customer service at all times

Why Tŷ Hotel Newport?

At Tŷ Hotel Newport,people are at the heart of everything we do. We're proud of the friendly andsupportive culture we've created, where colleagues work together to delivermemorable experiences for our guests.
As part of The CelticCollection, you'll have the opportunity to develop your hospitality skills,build valuable experience and be part of a team that genuinely cares aboutdelivering outstanding service.

RecruitmentInformation

In the event wereceive a high volume of applications, we reserve the right to close thisvacancy early.
All applicants musthave the right to live and work in the UK. Evidence of eligibility will berequired as part of the recruitment process in line with current UK Visas andImmigration regulations.

The Celtic Collectionis an equal opportunities employer and welcomes applications from allbackgrounds.