Casual Duty Manager

Ambassador Theatre Group; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading entertainment group in the United Kingdom is seeking a Casual Duty Manager to lead the front of house team. This role involves ensuring a great customer experience by managing team performance and feedback. Candidates should have experience in customer-facing roles, ideally in the food and beverage or hospitality sectors. The position offers benefits such as theatre tickets and staff discounts, providing an exciting opportunity in a dynamic venue.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Dental access and guidance

Qualifications

• Experience in leading customer-facing teams in a dynamic environment.
• Ability to ensure high standards in service delivery.
• Strong interpersonal skills and the ability to motivate a team.

Responsibilities

• Lead and motivate the front of house team on shift.
• Manage feedback from patrons to enhance customer experience.
• Ensure a safe working environment for all staff and visitors.

Skills

Leadership

Customer service

Food and beverage management

Job description

Casual Duty Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Can you lead a team to deliver a great customer experience? If you're looking fora lead role in a varied and exciting environment then this could be the perfect opportunity for you.This role is responsible for leading and motivating the front of house team on shift, dealing with any feedback from patrons, and being responsiblefor ensuring a safe working environment to all staff and visitors.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitalitymanagement and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

Birmingham’s beloved theatre, The Alexandra , was built in 1901 by William Coutts and throughout its vast history, has become home to first class entertainment. Located in the heart of the city, the theatre welcomes hundreds of performances each year. In 2018, the venue underwent an extensive refurbishment and reverted to its original name, The Alexandra. The theatre is a valuable contributor to culture within Birmingham and the West Midlands, presenting a programme of world class theatre including West End musicals, drama, comedy and more.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our Casual Duty Managers :

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy - Dental access and guidance from home