Casual Customer Service Assistant

North Lincolnshire Council; Scunthorpe; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local government authority in Scunthorpe is looking for a Customer Service Assistant to join their busy team at Ancholme Leisure Centre and the Pods. This role involves providing excellent front of house services, handling customer inquiries via phone, email, and in person, and supporting sales for memberships. Ideal candidates will possess strong customer service skills, organizational abilities, and a pro-active attitude. A friendly, efficient service to all visitors is essential.

Benefits

Staff discounts

Annual leave

Access to pensions

Salary sacrifice schemes

Free car parking

Eye test and glasses reimbursements

Qualifications

• High level of working knowledge of computer systems.
• Experience in sales and customer service is essential.
• Pro-active, enthusiastic, and able to work independently.

Responsibilities

• Provide information and guidance to customers over the phone, email, and in person.
• Meet and greet visitors to provide a friendly front of house service.
• Support and advise customers on membership options.

Skills

Customer service

Sales experience

Excellent communication

Organizational skills

Job description

We have an exciting opportunity for the right individual to join us as a Customer Service Assistant working evenings and weekends based at Ancholme Leisure Centre and the Pods.

You will join a busy fast paced front of house customer service team to provide a flexible approach to cover and assist the team to ensure both reception areas phones and other forms of customer contact solutions are staffed in line with business needs.

This role would be ideal for you if you are a customer focused individual with a strong interest and / or experience in fitness and wellbeing.

The purpose is to provide a friendly and efficient operation of the front of house service to customers staff site visitors including contractors and the general public. As first point of contact for our leisure centre services you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff customers and service users alike.

You will need a high level of working knowledge of computer systems and possess excellent organisational skills. You will be confident in completing both individual and team tasks and a non-judgmental attitude is essential.

The main duties of the post holder are :

To provide information advice and guidance to customers and their queries over the telephone email and in person.

To meet and greet visitors to the leisure centre providing a friendly and efficient front of house service.

Sales experience to support and advise customers on membership options available to them and ancillary sales.

Is pro‑active and enthusiastic and able to work on own initiative.

Possesses excellent communication administrative and organisational skills alongside reception and administration experience.

Experience of cash handling. Excellent customer service skills - polite courteous and helpful manner.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For more information please contact Dean Anderson on or via email at

Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.

The Council

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe well prosperous and connected. We are ambitious for North Lincolnshire we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values equality of opportunity excellence integrity and self‑responsibility in all that we do.

The Benefits

• Staff discounts
• Annual leave
• Access to pensions
• Salary sacrifice schemes
• Free car parking
• Eye test and glasses reimbursements

Key Skills

• EAM
• Electrical Controls
• Cyber Security
• Business Administration
• Corporate Marketing

Employment Type : Unclear

Experience : years

Vacancy : 1