Caseworker & Team Lead – Customer Care

Government Recruitment Service; Leeds; On-site; GBP 125,000 - 150,000; Full time

Job summary

A government service provider in the UK is seeking candidates for customer service roles. These positions involve making decisions that prioritize customer needs, providing accurate information, and conducting interviews. Candidates should be adaptable, work well in a fast-paced environment, and demonstrate a strong commitment to delivering quality service. Management roles will also involve leading teams and managing performance in line with HR policies.

Responsibilities

• Providing accurate information in a professional and helpful manner.
• Prioritising workloads to achieve targets and standards.
• Considering large amounts of information for correct outcomes.
• Conducting interviews to the required Home Office standard.
• Using stakeholder feedback to assist in identifying learning needs.
• Demonstrating sensitivity and understanding of vulnerable customers.

Job description

A government service provider in the UK is seeking candidates for customer service roles. These positions involve making decisions that prioritize customer needs, providing accurate information, and conducting interviews. Candidates should be adaptable, work well in a fast-paced environment, and demonstrate a strong commitment to delivering quality service. Management roles will also involve leading teams and managing performance in line with HR policies.