Casework Team Lead

Victim Support; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading charity organization in Greater London seeks a Team Leader to manage service delivery to victims of crime. The role involves leading a caseworker team, ensuring quality support, and collaborating with management to achieve business goals. Ideal candidates will demonstrate resilience, adaptability, and a strong customer service focus, with responsibilities that include performance management and service implementation. The position offers a competitive rewards package including flexible working options and extensive training opportunities.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Employee assistance programme

Ongoing training and support

Qualifications

• Experience leading a team in a service delivery environment.
• Understanding of procedures related to safeguarding and support services.
• Ability to effectively manage performance and conduct quality assurance.

Responsibilities

• Ensure effective delivery of services to victims.
• Lead and manage the caseworker team.
• Collaborate with management to implement business plans.
• Focus on performance management and case auditing.

Skills

Resilience

Adaptability

Customer service focus

Job description

We have an exciting opportunity for a Team Leader to join our Victim Service team, working 37.5 hours per week on a hybrid basis. As a Team Leader you will be:

• Ensuring the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.
• Leading the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.
• Working collaboratively with the Operations Manager/Management team, in order to achieve the implementation of the business plan and the development of the service to maximise positive outcomes for clients.
• Focusing on performance management of the team, including auditing cases, allocation of cases and input into performance reporting.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and is passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Rewards & Benefits Package

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression