Carrier Liaison & Logistics Administrator

Impact Recruitment Services; Northampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Impact Recruitment Services is seeking a Logistics Administrator for a busy operation in Wellingborough. The role focuses on working directly with logistics carriers to investigate delivery issues, arrange re-deliveries and keep orders moving.

You will maintain records, support invoicing queries and work with internal teams and external providers to resolve delivery problems. Proficiency in Excel is expected; experience with ERP systems or Power BI is beneficial, though not essential.

Qualifications

• Previous experience dealing directly with logistics carriers or transport providers is essential.
• Experience in logistics, transport, distribution or supply chain administration is expected.
• Confident communicating with carriers by phone and email.
• Organised with the ability to manage multiple priorities in a busy environment.

Responsibilities

• Liaise with logistics carriers and transport providers to investigate failed, delayed, damaged or missing deliveries.
• Arrange re-deliveries and progress claims where required.
• Investigate delivery discrepancies and follow issues through to resolution.
• Maintain accurate records, reports and spreadsheets.
• Manage proof of delivery information and support invoicing queries.
• Work with internal teams, customers and external logistics partners to resolve delivery issues.
• Provide general administrative support to the wider logistics team.

Skills

Logistics admin

Carrier liaison

Excel

Record keeping

Problem solving

Tools

ERP systems

Power BI

Job description

Impact Recruitment Services is seeking a Logistics Administrator for a busy operation in Wellingborough. The role focuses on working directly with logistics carriers to investigate delivery issues, arrange re-deliveries and keep orders moving.

You will maintain records, support invoicing queries and work with internal teams and external providers to resolve delivery problems. Proficiency in Excel is expected; experience with ERP systems or Power BI is beneficial, though not essential.